Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dezarae Batrin

Cottonwood,AZ

Summary

Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach.

Overview

6
6
years of professional experience

Work History

Full Time Care Giver

Volenteer
Ocklawaha, Florida
04.2022 - 11.2023
  • Transported client to recreational activities or organized medical appointments and accompanied to visits.
  • Monitored medication intake and administered prescribed medications as necessary.
  • Assisted with daily activities such as preparing meals, household duties, cleaning maintenance, lawn care and personal grooming.
  • Assisted client with paying bills, scheduling appointments, making phone calls, filing taxes, setting up and maintaining medical insurance and managing personal records.
  • Encouraged client independence as much as possible to promote mental and physical fortitude.

Software Support Engineer

Tek Experts
Colorado Springs, CO
06.2021 - 03.2022
  • Provided training sessions for users on how to use new features within the software.
  • Conducted research into emerging technologies that could be integrated into existing systems.
  • Reviewed bug reports from customers or internal staff members to determine root cause of issue.
  • Investigated complex problems reported by customers or colleagues using analytical methods.
  • Provided technical support for software and hardware related issues.

Document Control Specialist

Advance Financial
Murfreesboro, TN
04.2019 - 03.2020
  • Developed and implemented document control procedures to ensure compliance with company standards.
  • Maintained all documents in a secure electronic database as well as managing the physical records onsite.
  • Reviewed document control records for accuracy and completeness.
  • Managed the release of confidential information in accordance with legal regulations.
  • Coordinated document reviews and approvals between departments.
  • Prepared reports on document control activities as required by management.

Technical Support Engineer

Bankers Financial Corporation
St Pete Beach, FL
11.2017 - 02.2019
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Conducted research on technical products in order to make recommendations to customers.
  • Assisted customers with mobile device configuration including email accounts and security settings.
  • Lead training classes on new product procedures as well as providing the written documentation.
  • Managed multiple projects simultaneously while meeting deadlines.

Education

CE Degree - PC Maintenance Technology And Repair

Penn Foster Career School
Scranton, PA
10-2018

Bachelor of Science - Information Technology

Arizona State University
Tempe, AZ

Skills

  • System Analysis
  • Security and Compliance
  • Application Process Improvement
  • Project Coordination
  • Interpersonal Communication
  • Software Compatibility Testing
  • Feature And Application Implementation
  • Active Directory / AAD / EAC
  • GCC High Cloud Computing Policy
  • PowerShell

Timeline

Full Time Care Giver

Volenteer
04.2022 - 11.2023

Software Support Engineer

Tek Experts
06.2021 - 03.2022

Document Control Specialist

Advance Financial
04.2019 - 03.2020

Technical Support Engineer

Bankers Financial Corporation
11.2017 - 02.2019

CE Degree - PC Maintenance Technology And Repair

Penn Foster Career School

Bachelor of Science - Information Technology

Arizona State University

Similar Profiles

CREATE PROFILE
Dezarae Batrin