Dezarae Gomez
Reliable Cleaners
SANANTONIO,TX
13
years of professional experience
Goal-oriented Team Lead experienced in customer service and problem-solving. Enhanced team performance and customer engagement through critical thinking and training development, resulting in measurable improvements in productivity and satisfaction.
Work History
Front Desk
1 Year- Provided support and assistance to team members to foster a positive work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Service & Engagement Team Lead
5 Years 2 Months- Led cross-functional teams to enhance customer engagement strategies and improve overall satisfaction.
- Implemented performance metrics to assess team productivity and drive continuous improvement initiatives.
- Developed training programs for team members, fostering skill development and operational efficiency.
- Coordinated promotional campaigns, aligning messaging with brand standards to maximize impact and reach.
Lead Cashier
6 Months- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers to enhance customer service skills and operational knowledge.
- Implemented inventory management procedures to streamline product availability and reduce stock discrepancies.
Shoe Department Lead
4 Years- Oversaw daily operations of shoe department, ensuring optimal inventory levels and product displays.
- Enhanced visual merchandising strategies to improve customer engagement and drive sales.
- Trained and mentored staff on customer service best practices and sales techniques.
- Coordinated inventory management processes, reducing discrepancies through effective tracking systems.
Education
High School Diploma
Skills
Positive demeanor
Problem-solving
Decision-making
Issue resolution
Calm under pressure
Teamwork and collaboration
Customer-focused mindset
Consistent attendance
Task prioritization
Effective communication
Attention to detail
Multitasking
Flexible and adaptable
Stress management
Computer skills
Verbal communication
Issue resolution
Oral communication
Timeline
Front Desk
Reliable Cleaners
08.2025 - CurrentRead More
Service & Engagement Team Lead
Target
02.2018 - 04.2023Read More
Lead Cashier
Ulta Beauty Inc.
02.2018 - 08.2018Read More
Shoe Department Lead
Agaci Store
01.2014 - 01.2018Read More
Thomas Edison High School
High School Diploma
Read More