Dezarae Morales

• Collaborated with dietary staff to ensure that each patient''s individual nutritional needs were met, contributing to overall health and wellbeing.
• Trained new with other Nursing Assistants on policies and procedures within the facility, to provide effective care quickly upon integration into the team.
• Collaborated with team members to develop comprehensive care plans for patients, resulting in improved patient outcomes.
• Contributed to a safe environment by diligently following infection control protocols and maintaining cleanliness standards within the facility.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

• Conducted routine calibrations for ophthalmic instruments, ensuring consistent performance levels.
• Increased patient comfort during eye examinations, utilizing advanced diagnostic equipment and techniques.
• Maintained detailed patient records, ensuring accuracy and confidentiality in documentation.
• Enhanced patient satisfaction by effectively addressing concerns and offering personalized solutions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Answer inbound calls, build cases for stores like Giant, Stop and Shop, Food Lion, etc., problem solving, and answering any questions the customer might have
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Manage shift, make food, clean, take orders, create schedules, manage tills and safe checks, customer service
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.