Dezarae Reeves
Salina
Summary
Results-driven professional with over 15 years of experience in enhancing organizational performance. Proven ability to meet company objectives through consistent and organized practices. Expertise in adapting to dynamic environments and managing pressure effectively. Committed to contributing to business growth and success.
Overview
11
11
years of professional experience
Work History
Human Services Specialist
Kansas Department for Children and Families
Salina
03.2023 - 08.2024
- Gathered and assessed information to determine eligibility for various benefits.
- Evaluated changes in household circumstances to adjust ongoing eligibility and benefit amounts.
- Investigated potential irregularities proactively, ensuring compliance with regulations.
- Communicated discrepancies effectively to relevant departments and agencies.
- Directed clients to appropriate resources and services based on individual needs.
- Advised families on entitlements including Social Security benefits, Medicaid, Medicare, and food stamps.
Server/Cashier
Robby's Cheesecake
09.2019 - 02.2023
- Uphheld sanitation standards in compliance with health department regulations.
- Accurately processed cash transactions following company procedures.
- Took customer orders promptly and accurately.
- Provided exceptional customer service to enhance satisfaction.
- Checked food quality before serving to customers.
- Assisted in training new servers for operational efficiency.
- Communicated effectively with kitchen staff regarding dietary restrictions and requests.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Front Desk Receptionist
Roselawn Memorial Park
02.2019 - 05.2020
- Created and dated burial cards to assist families during difficult times.
- Developed eulogies for families, providing personalized tributes.
- Hosted funeral services with attention to detail and sensitivity.
- Managed funeral receptions, ensuring a respectful atmosphere.
- Responded promptly to inquiries via phone and email, delivering professional customer service.
- Monitored visitor access control systems by issuing identification badges as needed.
- Greeted guests warmly, fostering a welcoming environment.
- Handled administrative tasks including mail management, filing, and data entry accurately.
General Manager
AJ's at The Alley
07.2017 - 12.2019
- Interview/Hire/onboard/corrective action for direct reports
- Schedule and direct staff in daily work assignments to maximize productivity
- Conduct pre-shift meetings to ensure organizational efficiency
- Resolve concerns to the satisfaction of all involved parties
- Follow/lead the food safety procedures and quality control guidelines for all employees
- Initiate negotiations for vendor contracts
- Optimize profits by controlling food, beverage, and labor costs
- Created Advertisements for new products
Front of House Staff
Jim's Chicken
03.2015 - 05.2018
- Ensured compliance with health and safety regulations within restaurant environment.
- Delivered exceptional customer service, addressing inquiries to enhance satisfaction.
- Maintained dining area cleanliness by regularly wiping down all surfaces.
- Processed customer payments accurately for dine-in and take-out orders.
- Coordinated duties for busboys and front of house staff to optimize workflow.
- Checked order accuracy prior to delivery, ensuring timely service.
- Collaborated with kitchen staff to expedite accurate order preparation.
- Assisted servers by refilling drinks and providing necessary utensils as needed.
Member Services (Temporary)
Sam's Club
04.2015 - 12.2015
- Stocked product.
- Met customer service needs for new and continuing Sam's Club members.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Resident Manager
Belmont Management
05.2016 - 06.2018
- Written evictions and motivational payment plans for residents
- Maintain vendor instructions to upkeep property values
- Created advertising to bring more residents
- Assisted with Home Health services
Executive Assistant
Sea Island Resorts Venue
06.2013 - 06.2016
- Interview/Hire/onboard/corrective action for direct reports
- Planned/Supervised events
- Supervised tasks and duties to support functional departments to minimize/resolve issues
- Confer with all staff to coordinate details for décor, food, guest seating, day of arrangements
- Monitor event activities to ensure compliance with applicable regulations and laws
- Scheduled wedding dates and set up wedding accommodations to fit with budget
- Created a seamless event design for a truly personalized experience
Education
Associate's - Business Management
Cloud County Community College
Concordia, KS01.2012
General Education Diploma -
Salina Central High School
Salina, KS01.2010
Skills
- Office and business management
- Hospitality and restaurant management
- Event planning and banquet coordination
- Payroll administration
- Guest services and customer support
- Computer proficiency
- Leadership and team building
- Effective communication skills
- Organizational expertise
- Collaboration and people skills
- Problem-solving and critical thinking
- Client advocacy and case management
- Conflict resolution strategies
- Ethical practice in public assistance programs
- Interviewing and assessment skills
- Policy advocacy and multicultural competence
References
Available upon request.
Timeline
Human Services Specialist
Kansas Department for Children and Families
03.2023 - 08.2024
Server/Cashier
Robby's Cheesecake
09.2019 - 02.2023
Front Desk Receptionist
Roselawn Memorial Park
02.2019 - 05.2020
General Manager
AJ's at The Alley
07.2017 - 12.2019
Resident Manager
Belmont Management
05.2016 - 06.2018
Member Services (Temporary)
Sam's Club
04.2015 - 12.2015
Front of House Staff
Jim's Chicken
03.2015 - 05.2018
Executive Assistant
Sea Island Resorts Venue
06.2013 - 06.2016
Associate's - Business Management
Cloud County Community College
General Education Diploma -
Salina Central High School
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