Dezarae Storrs
Troy,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist II
Baylor Scott And White Health
09.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Clerk II
Health And Human Services
08.2018 - 09.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Phone Banker II
Wells Fargo & Company
05.2015 - 08.2018
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
Education
High School Diploma -
Lorena High School
Lorena, TX06.2002
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Customer Service
- Problem-Solving
- Patient Education
Timeline
Patient Service Specialist II
Baylor Scott And White Health
09.2021 - Current
Clerk II
Health And Human Services
08.2018 - 09.2021
Phone Banker II
Wells Fargo & Company
05.2015 - 08.2018
High School Diploma -
Lorena High School