Dezaray Bailey
Wheelersburg,OH
Summary
I am a hard-working, strong-willed, and patient individual who approaches every task with dedication and determination. These qualities have not only shaped my professional journey but have also allowed me to consistently exceed expectations. I look forward to utilizing these attributes to contribute meaningfully to any endeavor I undertake. I understand that success often requires time and persistence. I approach tasks with a calm and composed demeanor, allowing me to work through complexities and find effective solutions. My strong will is the cornerstone of my success. When faced with challenges, I don't back down; instead, I view them as opportunities to grow and excel In every endeavor I undertake, I bring an unparalleled level of diligence and dedication. Whether faced with complex projects or routine tasks, I approach them with the same level of determination and focus. I thrive in fast-paced environments, and my commitment to excellence is evident in the consistent high-quality results I deliver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Aspen Dental
Chicago, IL
11.2023 - Current
- Provided guidance and assistance when needed during emergency situations requiring immediate attention.
- Answering phones, taking messages, and transferring calls as needed.
- Performed administrative duties such as scheduling appointments, answering phones.
- Working remotely
Collections Agent
Transworld System Inc
Lake Forest, IL
04.2023 - 11.2023
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Upheld privacy and security requirements for customer information.
- Working remotely
- Call center environment
Student Cordinator
Perdoceo Education
Schaumburg, IL
08.2022 - 04.2023
- Reached out to prospective students
- Helped students get to the correct college to speak with regarding applications
- Made sure all student info was correct
- Working remotely
- Call center environment
Centralized Scheduler
North American Dental Group, Inc
Pittsburgh, PA
09.2021 - 03.2022
- Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
- Utilized computer software programs to enter data into the centralized scheduling system.
- Coordinated communication between patients and healthcare providers regarding appointment times.
- Assisted in resolving any conflicts or issues related to patient appointments or scheduling changes.
- Provided assistance with insurance verification process prior to booking an appointment.
- Responded promptly and professionally to requests from patients regarding their appointment times or rescheduling needs.
- Performed data entry tasks such as entering new patient information into the centralized system.
- Instructed patients regarding how to prepare for appointments.
- Assisted patients with canceling and rescheduling appointments.
- Working remotely
Customer Service Representative
InfoCision
Huntington, WV
02.2021 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Working remotely
- Call center environment
Cashier
Lowes
Wheelersburg, OH
03.2017 - 03.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Certificate - Medical Billing And Coding
DeVry University
Villa Park, IL07.2021
High School Diploma -
South Webster High School
South Webster, OH05.2018
Certificate - Dental Assitant
Scioto County Career Technical Center
Lucasville, OH05.2016
Skills
- Debt Management
- Repayment Negotiations
- Billing and Collections Best Practices
- Account Review
- Payment Posting
- Outbound Calling
- Relationship Building
- Call Center Background
- Attention to Detail
- Calendar Management
- Critical Thinking
- Problem-Solving
- Computer Skills
- Strong Work Ethic
- Patient Scheduling
- Medical Terminology
- Patient Registration
- Customer Service
- Product Recommendations
- Payment Collection
- Cash Handling
- Customer Assistance
- Written and Verbal Communication
- Product Knowledge
- Retail Merchandising
- Product and Service Sales
- Customer Relations
Affiliations
- Reading
- Always learning new materials
- Writing and journaling
- Nature
- Self Care and Mental Health Awareness
Accomplishments
- Honors Society
- Perfect Attendance
- Hosa Officer
Certification
- CCA earned in 2021
Timeline
Patient Service Representative
Aspen Dental
11.2023 - Current
Collections Agent
Transworld System Inc
04.2023 - 11.2023
Student Cordinator
Perdoceo Education
08.2022 - 04.2023
Centralized Scheduler
North American Dental Group, Inc
09.2021 - 03.2022
Customer Service Representative
InfoCision
02.2021 - 09.2021
Cashier
Lowes
03.2017 - 03.2019
Certificate - Medical Billing And Coding
DeVry University
High School Diploma -
South Webster High School
Certificate - Dental Assitant
Scioto County Career Technical Center