Dezaray DeBauche
Phoenix,AZ
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
9
9
years of professional experience
Work History
Retail Relationship Banker
BMO Bank
08.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Collaborated with other team members to deliver seamless banking experiences for customers.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge. Hand picked to mentor aspiring bankers.
- Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Increased repeat business with exceptional follow up efforts that nurtured ongoing relationships with customers.
Customer Experience Representative
BMO Harris Bank
09.2018 - 08.2021
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions. I was a Customer Experience Champion for 2 years. Actively working with my branch, market, and region on incorporating best practices to create the best customer experience.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Host
Lighthouse Inn On Lake Michigan
07.2015 - 08.2018
- At the Lighthouse I was responsible for welcoming customers, assigning tables to waitresses, watering the tables, taking care of the checks when the customers were done eating, and I also counted my cash drawer at the end of the day
Education
High School Diploma -
Two Rivers High School
Two Rivers, WI06.2019
Skills
- Relationship building and management
- Multitasking Abilities
- Organizational Skills
- Adaptability
- Honest and Dependable
- Audit Procedures
- Team Collaboration
- Customer Service-Oriented
Timeline
Retail Relationship Banker
BMO Bank
08.2021 - Current
Customer Experience Representative
BMO Harris Bank
09.2018 - 08.2021
Host
Lighthouse Inn On Lake Michigan
07.2015 - 08.2018
High School Diploma -
Two Rivers High School
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