Dezaray Rimmer
Summary
High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. I am a fast learner and am able to take direction, as well as lead others. Word processing Accurate and detailed Independent worker Proofreading Works well under pressure Dedicated team player Self-Motivated Report analysis Proofreading Customer-focused Skilled trainer Budgeting finances Quick learner Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Town Supervisor Assistant
Town Of New Hartford, New York
12.2020 - 05.2022
- Supported Supervisor by preparing production reports and collating quality documentation.
- Submitted documentation and reports to upper management.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Maintained safety records and accident reports for human resources.
- Managed records and documentation for payroll, inventory control and workflow.
- Met with vendors to review purchase options and negotiate contract terms.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Provided supportive link between external customers and internal operations.
- Built, managed and coached insourced and outsourced teams.
Payroll Specialist
Upstate Cerebral Palsy
09.2017 - 04.2021
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Store Manager
Panera Bread
12.2008 - 08.2017
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Organized private mailbox system using mailbox manager software
- Reordered inventory when it dropped below predetermined levels
- Hired, trained and evaluated personnel in sales and marketing
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Strictly followed all cash, security, inventory and labor policies and procedures
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner.
Education
High School Diploma -
Whitesboro High School
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Fiserv
2015
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Napoli's Italian
11.2008
BOCES Oneida - Cosmetology
OHM
04.2006
Skills
- Store Opening and Closing Procedures
- Order Management
- Staff Management
- Product and Service Sales
- Team Leadership
- Goals and Performance
- Time Management
- Leadership Development
- Cash Management
- Performance Monitoring and Evaluation
- Policies and Procedures
- Hospitality and Accommodation
- Opening and Closing Procedures
- Town Development
- Town Management
- Town Planning
- Town Budget Management
- Supervisor Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Town Supervisor Assistant
Town Of New Hartford, New York
12.2020 - 05.2022
Payroll Specialist
Upstate Cerebral Palsy
09.2017 - 04.2021
Store Manager
Panera Bread
12.2008 - 08.2017
High School Diploma -
Whitesboro High School
undefined
Fiserv
undefined
Napoli's Italian
BOCES Oneida - Cosmetology
OHM
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