Dezaray Zellmer
Pocatello,ID
Summary
Being a personable person and having excellent customer service is something I believe helps keep the working
environment a pleasant and sophisticated atmosphere. I will do almost anything to keep my work experience, as well as
my coworkers, a happy and uplifted place to work. By doing these things, I keep a well mannered and highly respectable
attitude towards my customers, coworkers, and employer. I love working with others and on my own. I am familiar with
computers and programs such as, Word, Excel, and Power Point, and can type very well, roughly 35 to 40 words per minute. Learning fast is something that I aim for, and working hard is what I always do to accomplish my goal. I believe
in leaving any issues in my personal life at home and making everyday a new, fun, and positive experience while working.
Overview
10
10
years of professional experience
Work History
Dog Groomer
Pitcrew Dog Bathing and Grooming
Soda Springs, ID
03.2021 - Current
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Ensured safety of animals at all times by following established safety protocols.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Performed minor medical procedures such as gland expression and flea treatments.
- Handled cash transactions accurately when accepting payment from customers.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Scheduled appointments for clients using online software programs.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Kept detailed records of services performed for each animal client.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Delivered excellent service to pet owners to drive repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Ordered additional supplies as needed to maintain adequate stock levels.
Daycare Teacher
Rise and Shine Childcare
Soda Springs, ID
04.2019 - 08.2023
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Created a positive, nurturing environment for young students.
- Encouraged creativity through art projects and storytelling.
- Adapted teaching methods based on individual student needs.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Observed health practices such as proper handwashing procedures.
- Participated in staff meetings and professional development workshops.
- Administered medication according to doctor's orders when needed.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Read aloud and played alphabet games to encourage early literacy.
Package Handler/Delivery Driver
UPS
Pocatello, ID
11.2016 - 07.2019
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Inspected packages for damages or defects and recorded any issues found.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Labeled parcels accurately according to company guidelines.
- Maintained a clean work environment by removing debris from the loading dock area.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Assisted in loading delivery trucks with prepared packages.
- Packed, sealed, and labeled shipments adhering to company standards and protocols.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Complied with federal, state, and company regulations regarding package handling.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Managed time efficiently to meet or exceed productivity targets.
- Communicated effectively with supervisors regarding any logistical issues.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Received daily delivery instructions and route assignments from dispatch.
Teller/Personal Banker
Wells Fargo & Company
Pocatello, ID
03.2014 - 01.2016
- Performed daily reconciliation of teller drawer within established limits.
- Explained the features of various banking products available to customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Maintained confidentiality of all customer records and information according to company policies.
- Balanced cash drawers on a daily basis.
- Maintained accurate records of all transactions for compliance purposes.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Processed wire transfers for customers both domestically and internationally.
- Verified customers' identification to ensure compliance with laws and regulations.
- Cross-sold additional bank products when applicable to meet customer needs.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Built and maintained client relationships through quality, personalized interactions.
- Adhered to financial services security and audit procedures.
- Opened new checking, savings and lines of credit for customer accounts.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Processed loan applications according to established guidelines.
- Used product knowledge and abilities to execute consumer loans and other services.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
High School Diploma -
Century High School
Pocatello, ID05-2009
Some College (No Degree) - Business Management
Grand Canyon University
Phoenix, AZSkills
- Appointment Scheduling
- Verbal and written communication
- Relationship Building
- Customer Service
- Safety Procedures
- Demonstrate leadership ability by helping teach or explain things to others
- Math aptitude
- Conflict resolution techniques
- Exceptional customer service
- Computer competency
- Learn quickly and have a good memory for details
- Manage time effectively to meet deadlines
- Handle tasks quickly and efficiently
- Work well with others under sometimes busy or
stressful situations - Work well with little or no supervision
- Listen to customers’ requests and respond
appropriately
References
References available upon request.
Timeline
Dog Groomer
Pitcrew Dog Bathing and Grooming
03.2021 - Current
Daycare Teacher
Rise and Shine Childcare
04.2019 - 08.2023
Package Handler/Delivery Driver
UPS
11.2016 - 07.2019
Teller/Personal Banker
Wells Fargo & Company
03.2014 - 01.2016
High School Diploma -
Century High School
Some College (No Degree) - Business Management
Grand Canyon University
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