Dezerae Eaton
Glen St. Mary,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact customers, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Food Runner (Left Due to Disability)
Pit Stop
04.2024 - 04.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Customer Service Representative
Walgreens Boots Alliance Co.
06.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Catering Assistant (Side Job/Family Owned)
Stewart Catering
01.2018 - 01.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained flexible work schedule to meet event needs.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Delivered catered food and supplies to facility for on-time set-up.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
Restaurant Hostess
Woody's BBQ
01.2021 - 04.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
High School Diploma -
Baker County Senior High School
Glen Saint Mary, FL05.2022
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Customer Service
- Cleaning and sanitizing
- Cleanliness
- Supply Restocking
- Table Bussing
- Issue Resolution
- Training and mentoring
- Performance Improvement
Timeline
Food Runner (Left Due to Disability)
Pit Stop
04.2024 - 04.2024
Customer Service Representative
Walgreens Boots Alliance Co.
06.2021 - 07.2023
Restaurant Hostess
Woody's BBQ
01.2021 - 04.2021
Catering Assistant (Side Job/Family Owned)
Stewart Catering
01.2018 - 01.2022
High School Diploma -
Baker County Senior High School
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