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Associate Principal Engineer

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Dynamic insurance professional with extensive experience at State Farm, excelling in claims processing and negotiation. Proven ability to enhance client retention through effective communication and problem-solving skills. Recognized for streamlining workflows, resulting in improved efficiency and customer satisfaction. Adept at managing high-pressure situations while maintaining a strong customer focus.
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.

Claims leader with 10+ years of experience managing high-volume, high-severity property and catastrophe claims while supporting team performance, quality standards, and operational goals. Proven ability to drive cycle-time reductions, manage complex coverage decisions, coach peers, and collaborate cross-functionally to deliver compliant, customer-focused outcomes during both steady-state and catastrophe operations.
Insurance professional with comprehensive experience in catastrophe claims management, adept at assessing and resolving complex claims efficiently. Proven track record in delivering accurate damage assessments and facilitating timely settlements. Known for collaborative approach and flexibility in adapting to evolving scenarios, ensuring reliable and results-driven outcomes.

Project manager with extensive experience at Liberty Mutual, specializing in cross-functional collaboration and stakeholder engagement. Achieved ~$170M in actionable insights and earned the President’s Award for exceptional performance. Proficient in project management and team leadership, consistently delivering results through innovative problem-solving and effective relationship building.

 Experienced with investigative techniques and fraud detection. Utilizes comprehensive analytical skills to uncover and address complex cases. Strong understanding of regulatory compliance in complex states including but not limited to: New York and California. Effective at communicating with line of business partners at the onset of investigations to include a timely and valuable work product. 

Dynamic Key Hourly Manager at Chicken N Pickle with a proven track record in operations management and team leadership. Enhanced productivity through effective staff development and streamlined communication. Skilled in complex problem-solving and relationship building, fostering a collaborative environment that improved service excellence and customer satisfaction.

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees.

Dynamic Area Manager with a proven track record at Amazon, excelling in team leadership and operations management. Achieved a 15% reduction in operational costs through strategic workforce allocation while fostering a collaborative environment. Skilled in budgeting and safety compliance, driving performance improvements and enhancing team development.


 Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. 

Master's student in Data Science & Analytics (GPA 3.83) at SUNY Polytechnic Institute pursuing Graduate Assistant position in College of Arts & Sciences for Fall 2025. Five years of software engineering experience with expertise in programming, data analysis, and backend optimization. Proven track record in AI model evaluation, synthetic data creation, and sustainable computing systems. Strong leadership in cross-functional teams, enhancing efficiency through effective communication and decision-making.

A dynamic Senior Software Test Engineer having experience in Automotive Domain, looking for a platform where I can implement my skills and work for an organization with my maximum potential to improve my professional skills as well as attaining a higher position and giving my best performance for company development.

Dezerel Graham

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Senior Software Engineer

Software Engineer

Patient Administrator

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Master of Science - Computer Science

Bachelor of Science - Computer Science

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Senior Software Engineer

Master of Science - Computer Science

Software Engineer

Bachelor of Science - Computer Science

Patient Administrator

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