Dezi Lightsey

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.

Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

• Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
• Communicated with leadership teams by spearheading regular meetings to discuss objectives.
• Made Outbound calls to potential buyers based on inquiries submitted throughout various search engines
• Answered inbound calls pertaining to interest in vehicles and/or any customer service related topic
• Tracked weekly sales to develop corrective action planning reports.
• Averaged over 100+ Outbound/Inbound calls every day
• Increased client base by identifying potential customers and initiating strategic outreach.
• Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.

Answer calls concerning clients that were in need of debt relief Assisting client and explaining options that clients can take in relieving debt Input information on clients file such as: debt amount, type of debt, creditors, etc Provide excellent customer service, easing clients through their troubled time Extensive use of Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated customer loyalty, promoted repeat customers and improved sales.
• Input over 50 deals through Excel each day

Work register, providing excellent customer service during hectic and busy days

• Explain customers options for replacement plans and club membership
• Call for warehouse employees to bring merchandise from warehouse to main floor for clients.
• Tracked stock using company inventory management software.
• Maintained organized, presentable merchandise to drive continuous sales.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.