Summary
Overview
Work History
Education
Skills
Accomplishments
Accolades Leadership
Certification
Timeline
Generic

DEZIE GUDE

Indianapolis,IN

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background inn sales, marketing, finance, and recruiting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Bartender

Invy Nightclub
12.2019 - 09.2023
  • Meet and exceed daily sales goals of $4,000+ per night through the upselling from shelf to premium brands
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Create methods for staff to increase nightly sales and revenue
  • Handle transactions of payments
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.

Director of Operations

Revel Bar Indy LLC/ Bar Indy LLC/ Two Thirty-Five LLC/ PanAm Pavilion LLC
10.2022 - 08.2023
  • Oversee the daily operations for 4 businesses involved in bar and night club as well as production
  • Handle all Accounts Payable for LLC
  • Handle all Accounts Receivable for LLC
  • Handle all HR responsibilities from the hiring process to discipline and termination process
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Evaluate and complete all payroll using ADP on a timely basis for each LLC
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Oversee QuickBooks balancing and tracking
  • Oversee all accounts for LLCs ranging up to $200k+ with $1.4 Millions combined
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.

Account Executive

Method Technologies
02.2022 - 11.2022
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.

Associate Brokerage Representative

Charles Schwab
10.2020 - 09.2021
  • Worked with a team to advise clients on asset allocation, investment analysis, and portfolio construction
  • Crafted excellent organizational skills to prioritize workloads and multi-task in a fast pace environment while maintaining attention to detail, all contributing to the effective management of over trillion of dollars in client assets
  • Take calls from clients while providing service of trading information, distributions, and tax questions
  • Profiling clients to determine their needs, then handle needs and discover hidden needs
  • Coached clients on various technical investment and retirement planning goals and aided in helping client meet those goals
  • Maintained ongoing metrics, reports, analyses, and dashboards set by company with inbound calls of 200+ a day
  • Took ownership and tackle complex and challenging issues to resolve the client’s needs
  • Introducing clients to Schwab and TD Ameritrade’s products and services
  • Be proficient in the use of Sales Force data base created for company
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Streamlined operations by automating processes, leading to increased efficiency and time savings for the team.
  • Supported sales team in generating new business through effective cross-selling of investment products and services tailored to individual client needs.

Online Marketing Sales Representative

Home Advisor
09.2019 - 03.2020
  • Overcome objections and negotiate customized advertising campaigns based on service provider’s needs
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintain relations with service providers post sale of product
  • Meet weekly metrics of 5+ sales to new clients and maintain retention
  • Meet metrics of 150+ daily dials with 3 hours of talk time from cold calls.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Senior Travel Consultant

Phi Sigma Kappa Fraternity International Headquarters
06.2018 - 06.2019
  • Oversee chapter development and ensure that chapters are following correct policies and procedures
  • Build and maintain relationships with campus professionals, student leaders, and notable alumni across 40 different states of colleges and universities
  • Develop programming involving chapter executive board transitioning, scholarship plans, and risk management
  • Provide training over chapter growth, alcohol consumption, sexual assault, hazing, and mental health to students
  • Facilitate courses during leadership schools and conventions to attendees ranging from 100 to 700
  • Assist in the training of new Chapter Consultants
  • Manage a travel budget of $15,000.00
  • Provide chapters with assistance for budgets ranging from $10,000 to $100,000 through financial sources such as OmegaFi and LegFi
  • Submit reports regarding chapter standings, goals, and overall wellbeing
  • Expand Phi Sigma Kappa to Henderson State University as an addition to the Fraternity’s Grand Chapter.

Travel Consultant

Phi Sigma Kappa Fraternity International Headquarters
06.2017 - 06.2018
  • Built and maintained relationships with campus professionals, student leaders, and notable alumni across 30 different colleges and universities
  • Facilitated programming involving chapter executive board transitioning, scholarship plans, and risk management
  • Facilitated recruitment training with chapters to ensure a growth in members
  • Facilitated and present policies of risk management involving alcohol consumption, sexual assault, hazing, and general safety
  • Facilitated courses during national conventions
  • Submitted reports regarding chapter standings, goals, and overall well-being.

Education

Bachelor of Science - Pre Law Studies

The University of Tennessee
05.2017

Skills

  • Interpersonal Abilities
  • POS System Proficiency
  • Upselling Strategies
  • Menu Development
  • Decision Making
  • Event Planning

Accomplishments

  • Advisory Alumni Recipient
  • Inerfraternal Council President

Accolades Leadership

  • Who’s Who Award Recipient, Fall 2015, Recognized by campus faculty, administration, and student body for contributions to the campus and community through various volunteers and dedication to campus.
  • Phi Sigma Kappa Fraternity, Inc., Robert M. Zillgitt Leadership Institute, Fall 2015

Certification

  • PhiredUp Certified Recruiter

Timeline

Director of Operations

Revel Bar Indy LLC/ Bar Indy LLC/ Two Thirty-Five LLC/ PanAm Pavilion LLC
10.2022 - 08.2023

Account Executive

Method Technologies
02.2022 - 11.2022

Associate Brokerage Representative

Charles Schwab
10.2020 - 09.2021

Senior Bartender

Invy Nightclub
12.2019 - 09.2023

Online Marketing Sales Representative

Home Advisor
09.2019 - 03.2020

Senior Travel Consultant

Phi Sigma Kappa Fraternity International Headquarters
06.2018 - 06.2019

Travel Consultant

Phi Sigma Kappa Fraternity International Headquarters
06.2017 - 06.2018

Bachelor of Science - Pre Law Studies

The University of Tennessee

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