Dezie Gude
Indianapolis,IN
Summary
Accomplished Senior Bartender at Invy Nightclub, adept in strategic planning and execution, leading to surpassing sales expectations regularly. Demonstrated expertise in Microsoft Office and exceptional teamwork skills, achieving a 25% improvement in operational efficiency at TD Ameritrade's Schwab. Proven leadership in coordinating teams and enhancing customer satisfaction through honesty and integrity.
Overview
6
6
years of professional experience
Work History
Senior Bartender
Invy Nightclub
Indianapolis, IN
12.2019 - 07.2023
- Coordinate hiring and skill enhancement of newly recruited bartenders.
- Maintained customer satisfaction through quick resolution of requests.
- Ensured compliance with all local, state, and federal laws and regulations
- Developed relationships with vendors to ensure access to quality ingredients
- Regularly met and surpassed nightly sales expectations of $3,000 through strategic upselling.
- Executed transaction handling for financial exchanges.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Balanced daily registers and generated sales reports for management.
Director of Operations
Revel Bar Indy LLC
Indianapolis
10.2022 - 07.2023
- Supervised operations across four businesses focused on hospitality and event management.
- Supervised all Accounts Payable processes, resulting in a fee decrease exceeding 15%.
- Oversaw all aspects of Accounts Receivable operations within the company.
- Achieved a notable 15% rise in employee retention.
- Achieved a 15% decrease in payroll processing costs.
- Reduced expenses by 35% through successful contract negotiations with vendors.
- Directed financial accounts for multiple LLCs, reaching individual values over $200k and totaling $1.4 million.
- Updated and resolved outstanding taxes for two years.
- Prepared detailed reports outlining operational results on a regular basis.
- Established operational guidelines and identified opportunities for improvement.
- Managed day-to-day operations of a large staff in multiple departments.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Ensured compliance with applicable laws, regulations, industry standards.
Associate Brokerage Representative
TD Ameritrade's Schwab
Indianapolis
01.2020 - 07.2021
- Collaborated in portfolio construction for optimal outcomes.
- Exhibited strong multi-tasking abilities within a fast-paced environment, contributing to effective oversight of substantial client portfolios.
- Handled client calls addressing trading information and distributions.
- Determined client requirements and managed them effectively while uncovering additional needs.
- Boosted operational efficiency with a 25% improvement in key metrics, managing upwards of 200 daily inbound calls.
- Addressed and resolved challenging problems to meet client needs.
- Guided customers through available products and services from Schwab and TD Ameritrade.
- Understood and addressed customer concerns to offer excellent service.
- Skilled at managing data within the Sales Force platform.
- Achieved 20% increase in prospecting new clients through client referrals.
- Researched competitors' activities, pricing structures and product offerings to ensure company competitiveness in the marketplace.
- Developed excellent rapport with custom builders to expand opportunities for growth.
Online Marketing Sales Representative
HomeAdvisor
09.2019 - 03.2020
- Daily Prospecting for potential new clients through using means of search engines and company websites, internal databases and notes
- 60 % success in overcoming objections and negotiate customized advertising campaigns based on service provider's needs
- Maintain relations with service providers post sale of product
- Exceeded weekly sales goals by 45% of sales to new clients and maintain retention
- Exceeded metrics of 150+ daily dials with 3 hours of talk time
- Build pipeline of potential customers through cold calling and warm leads
Senior Travel Consultant
Phi Sigma Kappa International Headquarters
Indianapolis
06.2018 - 01.2019
- Oversee chapter development and ensure that chapters are following correct policies and procedures
- Build and maintain relationships with campus professionals, student leaders, and notable alumni across 40 different states of colleges and universities
- Developed programming involving chapter executive board transitioning, scholarship plans, and risk management
- Increased membership by 50% through training over chapter growth
- Lowered campus risk through training of alcohol consumption, sexual assault, hazing, and mental health to students
- Facilitate courses during leadership schools and conventions to attendees ranging from 100 to 700
- Assist in the training of new Chapter Consultants
- Manage a travel budget of $15,000.00
- Provide chapters with assistance for budgets ranging from $10,000 to $100,000+ through financial sources such as OmegaFi and LegFi
- Submit reports regarding chapter standings, goals, and overall wellbeing
- Expand Phi Sigma Kappa to Henderson State University as an addition to the Fraternity's Grand Chapter
Travel Consultant
Phi Sigma Kappa International Headquarters
Indianapolis
06.2017 - 06.2018
- Built and maintained relationships with campus professionals, student leaders, and notable alumni across 30 different colleges and universities
- Facilitated programming involving chapter executive board transitioning, scholarship plans, and risk management
- Facilitated recruitment training with chapters to ensure a growth in members
Education
Bachelor of Science - PreLaw
University of Alabama
Tuscaloosa, AL05.2017
Skills
- Microsoft Office
- Time Management
- Honesty and Integrity
- Conflict Resolution
- Analytical Skills
- Teamwork Skills
- Leadership training
- Strategic planning and execution
- Operational efficiency
References
References available upon request.
Timeline
Director of Operations
Revel Bar Indy LLC
10.2022 - 07.2023
Associate Brokerage Representative
TD Ameritrade's Schwab
01.2020 - 07.2021
Senior Bartender
Invy Nightclub
12.2019 - 07.2023
Online Marketing Sales Representative
HomeAdvisor
09.2019 - 03.2020
Senior Travel Consultant
Phi Sigma Kappa International Headquarters
06.2018 - 01.2019
Travel Consultant
Phi Sigma Kappa International Headquarters
06.2017 - 06.2018
Bachelor of Science - PreLaw
University of Alabama
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