Dezirae Adcock
Austin,TX
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
6
6
years of professional experience
Work History
Dispatcher
Clarke Kent Plumbing
04.2024 - Current
- Organize and schedule appointments.
- Answered phone calls and responded to customer emails.
- Greet and assist visitors to the office.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Server, Bartender, Trainer
Plucker's Wing Bar
04.2019 - Current
- Serves patrons with food and beverages in a positive and friendly manner
- Provides information to help food and beverage selections
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Administrative Assistant
K & A Mobile Tax Services
12.2018 - 10.2022
- Assisted with daily administrative tasks, such as data entry, filing, and scheduling appointments
- Answered and directed incoming calls, emails, and other correspondence
- Provided support to executive staff, including managing calendars and coordinating travel arrangements
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Maintain filing systems, databases, and information systems
- Maintain conference room calendars
- Manage and organize databases and electronic records
- Create and update spreadsheets, presentations, forms, and databases
Education
Associate of Arts -
Central Texas College
Killeen, TX08-2024
Skills
- Customer service
- Communication skills
- Time management
- Data Entry
- Documentation review
- Guest services
- Scheduling
Timeline
Dispatcher
Clarke Kent Plumbing
04.2024 - Current
Server, Bartender, Trainer
Plucker's Wing Bar
04.2019 - Current
Administrative Assistant
K & A Mobile Tax Services
12.2018 - 10.2022
Associate of Arts -
Central Texas College
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