Dezirae Butler

• Supervised and updated financial records, confirming accuracy and punctuality of all entries.
• Identified and rectified financial inconsistencies through comprehensive auditing.
• Managed and ensured congruity of balance sheets with designated accounting schedules.

Laid off due to covid

• Maintained high levels of customer satisfaction with timely and accurate transaction processing.
• Handled escalations from customers or team members efficiently, finding solutions that maintained both client satisfaction and operational integrity.

• Oversaw the complete recruitment cycle, from initial candidate screening to final background checks, ensuring the selection of proficient personnel.
• Orchestrated extensive onboarding and training programs for new employees, promoting seamless integration into existing teams.
• Carried out diverse administrative duties including data entry, file management, and correspondence handling for streamlined office procedures.
• Verified payroll, vacation and sick time hours to support accounting processes.
• Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.

• Oversaw and promptly addressed a significant influx of customer inquiries via phone, maximizing efficiency and response time.
• Provided effective solutions to customer complaints within stipulated time frames, diligently followed up to guarantee complete resolution.
• Met and exceeded sales targets and call handling objectives, consistently adhering to established performance benchmarks as part of a customer service team.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

• Assessed and validated insurance claim submissions, guaranteeing their accuracy and completeness through meticulous attention to detail.
• Gathered and confirmed necessary data from diverse sources, fostering effective communication with insurance agents and beneficiaries to expedite claim processing.
• Facilitated the prompt and precise disbursement of claim payments, including those related to Tricare, demonstrating proficiency in IDX software.
• Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
• Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.