Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dezirae Dotson

Antioch,TN

Summary

Results-driven Senior Business Operations Coordinator with a proven track record at Optum, specializing in data analysis and quality assurance. Enhanced database integrity and operational efficiency through strategic corrective actions, significantly improving user retention. Adept at problem-solving and committed to maintaining high standards in performance evaluation and database management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Business Operations Coordinator

Optum
Remote
11.2022 - Current
  • Managed provider and facility data to enhance database integrity and quality assurance standards.
  • Extracted and reported data for analytical projects and performance evaluations.
  • Coordinated corrective actions to cleanse databases, improving user retention.
  • Assisted in audits and initiatives to improve data quality across systems.

Senior Business Operations Coordinator

Optum
09.2021 - 11.2022
  • Responsible for completing all day-to-day production activities for projects and programs as assigned.
  • Supports production team to make sure all medical trats are complete.
  • Meet all requirements and performance each day and maintains up to date process documentation for all products and workflows they are assigned to support the team.
  • (got a permit job with optum/united healthcare)

Senior Credentialing Specialist/ Analyst

Cigna
03.2018 - 08.2021
  • This position is accountable for all functions through the initial review of the Onboarding process to Assure that physicians meet the health plan's requirements for employment as a contracted physician.
  • Processes provider applications by reviewing for credentialing, loading, and contract requirements.
  • Ensures compliance with CIGNA, NCQA, and state mandates as defined by our policy and procedures.
  • Gathers provider s information, updates customer workflow tool, and communicates with providers.
  • By phone, email, or mail regarding Onboarding status and missing information needed.
  • Discrepancies associated with provider information submitted may require telephonic outreach to validate and verify Health care professional s credentials.
  • Document findings of study and prepare recommendations for Implementation of new systems, procedures, or organizational changes.
  • Analyze data gathered and Develop solutions or alternative methods of proceeding.

Education

Bachelor of Business Administration - Business Administration

Strayer University
Nashville, TN
01.2018

Skills

  • Data analysis
  • Database management
  • Quality assurance
  • Performance evaluation
  • Operational efficiency
  • Operations management
  • Attention to detail
  • Problem solving

Certification

  • real estate

Timeline

Senior Business Operations Coordinator

Optum
11.2022 - Current

Senior Business Operations Coordinator

Optum
09.2021 - 11.2022

Senior Credentialing Specialist/ Analyst

Cigna
03.2018 - 08.2021

Bachelor of Business Administration - Business Administration

Strayer University

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