Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dezirae Gomez

Carson,CA

Summary

Organized Dispatch Coordinator with 9 years of vast experience overseeing dispatch of air freight - delivery truck vehicles, trailers, bobtails. Strong communicator possessing outstanding relationship management and time management abilities. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments.

Overview

8
8
years of professional experience

Work History

Break Bulk - Distpatch

DB Schenker
11.2021 - 03.2024
  • Demonstrated adaptability by quickly learning new software tools for tracking shipments and managing inventory levels at various facilities.
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Trained new dispatchers on company procedures, software applications, and communication protocols.
  • Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
  • Collaborated with other departments to streamline processes and improve overall operational efficiency.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Customer Service Representative

Nova CFS
07.2017 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated logistics for customer orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Explained charges, fees, terms of sales, and service agreements to customers daily.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.

INSPECTOR

Shop Airlines
08.2016 - 07.2017
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
  • Inspected and examined materials and finished parts and products for proper packaging.

Education

High School Diploma -

Eagle Tree High School
Carson, CA
06.2015

Skills

  • Efficient material handling
  • Workplace Safety
  • Organizational abilities
  • Visual Inspection
  • Stress Tolerance
  • Quick Learner
  • Obedient
  • Great Communication Skills
  • Patient
  • Time Management
  • Production Scheduling
  • Workflow Management
  • Finishing processes

Timeline

Break Bulk - Distpatch

DB Schenker
11.2021 - 03.2024

Customer Service Representative

Nova CFS
07.2017 - 05.2021

INSPECTOR

Shop Airlines
08.2016 - 07.2017

High School Diploma -

Eagle Tree High School

Similar Profiles

CREATE PROFILE
Dezirae Gomez