Dezirae U. Tallie
Customer Service Rep
Arlington,Texas
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
- Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
- Server management professional with proven track record in maintaining and optimizing server environments. Known for effectively resolving complex technical issues and implementing robust security measures. Strong focus on collaborative team efforts and achieving operational excellence, adaptable to changing technology landscapes.
Overview
9
9
years of professional experience
Work History
Optician / Sales Associate
America's Best Contacts && Eyeglasses
Euless, Texas
04.2024 - 02.2025
- Engaging with customers to understand their vision needs and preferences
- Maintaining accurate patient records and insurance billing
- Knowledge of different lens types and their benefits (e.g., progressive, bifocal, high index)
- Providing personalized eyewear recommendations based on facial structure and lifestyle
Service Manager
Stratton Hotel
Dallas, Texas
03.2021 - 09.2023
- Handle guest with care.
- Serve them throughout complete meal, as well as cashing customer out at the end
- Maintain friendly and calm demeanor and servicing customers beyond their needs
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
Receptionist
Arlington Villa
Arlington, TX
05.2016 - 02.2019
- Operate telephone switchboard to answer, screen, or forward messages, or scheduling appointments
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Arlington HIgh School
Arlington, TX05.2012
Skills
Customer service
Computer skills
Transaction processing
Optical orders
Timeline
Optician / Sales Associate
America's Best Contacts && Eyeglasses
04.2024 - 02.2025
Service Manager
Stratton Hotel
03.2021 - 09.2023
Receptionist
Arlington Villa
05.2016 - 02.2019
High School Diploma -
Arlington HIgh School