Dezire Hall

Detail-oriented and customer-focused Patient Services Representative II with experience in customer service, administrative support, and healthcare coordination. Adept at handling patient inquiries, scheduling appointments, processing insurance claims, and ensuring a seamless patient experience. Strong problem-solving skills and ability to work both independently and collaboratively in fast-paced healthcare environments. Proficient in Microsoft Office Suite and committed to maintaining confidentiality and data security, including HIPAA compliance.

• Customer Service Excellence
• Healthcare Administrative Training, Self-Study & Hands-On Experience

• Basic knowledge of insurance policies, patient billing, and healthcare documentation.
• Ability to interpret and analyze data in various formats.
• Experienced in working independently and as part of a healthcare team.
• Strong written and verbal communication skills for engaging with patients, colleagues, and supervisors.
• Well-developed time management and organizational skills to prioritize assignments and meet deadlines.
• Commitment to maintaining confidentiality and ensuring the privacy of patient information (HIPAA compliance).