De'zire Mejias
Allentown,PA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Five Below
02.2023 - 04.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Support Team Leader
Five Below
11.2019 - 02.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed solutions to sales challenges and maximized business opportunities.
- Organized promotional events and interacted with community to increase sales volume.
Secretary
Astoria Express
07.2018 - 08.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
Secretary
Crystal Comfort
05.2017 - 06.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Information Technology High School
Long Island City, NY06.2020
Skills
- Cross-Functional Collaboration
- Sales Records Management
- Inventory Control Processes
- Advertising Campaigns
- Price Schedules
- Special Assignments
- Collaborative Environments
- Gathering Supplies
- Networking Events
Timeline
Customer Experience Manager
Five Below
02.2023 - 04.2023
Support Team Leader
Five Below
11.2019 - 02.2023
Secretary
Astoria Express
07.2018 - 08.2018
Secretary
Crystal Comfort
05.2017 - 06.2017
High School Diploma -
Information Technology High School