Dezireé O’Neill
Sr. Business Develop Manager
Elk Grove,CA
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business Development Manager
VSP Vision Care
Rancho Cordova, CA
11.2017 - Current
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Established relationships with key decision-makers within broker and client organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reach out to brokers and potential clients via telephone, email and conducted in-person and virtual presentations.
- Coordinate with Operations and other business partners to effectively implement new clients.
- Monitor sales progression, marketing metrics and business trends within territory.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets. Currently on track to accomplish $1.35 million goal.
Key Account Manager
VSP Vision Care
Rancho Cordova, CA
01.2014 - 11.2017
- Managed territory portfolio through servicing and renewal efforts to retain 378 client accounts worth $23 million in annual premium.
- Consistently achieved top ranking in revenue and profit growth. Achieved $1.6 million in 2017.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
- Consult with clients and brokers to resolve simple to complex situations and provide ongoing support while acting as a liaison between internal and external business partners.
- Collect, analyze, and report data in order to develop upsell and retention strategies.
- Communicate results to key stakeholders to support informed business decisions by providing in-depth analysis and recommendations.
- Create proposals for existing business, including renewals and upsells.
- Heavy negotiation during renewal season, ranging from standard to complex renewals.
- Actively monitor, track, audit, and evaluate ongoing sales requests and new business proposals to ensure they meet qualifications for specific plans and rates while enforcing necessary policy and procedures.
- Partner with Account Manager I, Business Develop Manager, and Field Market Director within the territory to conduct Lunch and Learn presentations, strategize to develop, and strengthen business relationships with existing and prospective brokers.
Client Broker Specialist
VSP Vision Care
Rancho Cordova, CA
02.2011 - 12.2013
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high client retention.
- Research, resolve, document, and respond to communications from clients and brokers and provide operational support to sales teams.
- Gather, analyze, interpret, and communicate group requirements and needs to other internal departments to ensure accurate information is available to support the client's plan design and to ensure client expectations are met.
- Liaised with internal departments, clients, brokers, account executives, and client managers to identify and recommend creative alternative solutions that will address and resolve client issues and problems.
- Represented department on corporate and divisional projects, communicated impacts, and worked with management to develop solutions when applicable.
- Assisted with training and served as a resource to new members of the team.
- Identified sales opportunities and forwarded leads to appropriate sales staff.
Customer Service Representative
VSP Vision Care
Rancho Cordova, CA
08.2006 - 02.2011
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educate and influence current and prospective members on the value of their vision benefit while paying attention to customer needs.
- Maintained new systems during beta phase, operating as a key contact for account feedback and process improvement for a high profile/confidential client.
- Assisted provider offices with plan info, claims utilizing a CMS 1500 form, verifying CPT codes for accurate claim processing.
- Processed claims, billing errors, and resolved customer complaints and concerns.
Internal Auditor/Data Entry Specialist
G&K Services
Sacramento, CA
11.2004 - 08.2006
- Compiled and sorted documents before entering into the system for delivery of services.
- Entered data by alphabetic & numeric information according to the required format with accuracy and efficiency.
- Maintained analysis reports by reviewing, correcting, deleting, or re-entering information to detect duplication for weekly driver routes.
- Manually ordered equipment and supplies for multiple business areas.
- Communicated emerging issues, potential risks and audit results to key stakeholders.
- Developed a Complaint Incident Report to provide detailed resolution feedback to Account Managers, as well as Area Managers who were potentially impacted.
Education
Associate of Applied Science - Healthcare Administration And Management
Eastern Gateway Community College
Steubenville, OH10.2022
Skills
- Microsoft Office
- Salesforce Software
- Training and Development
- Interdepartmental Collaboration
- Customer Trend Analysis
- Client Consultations
- Business Management and Development
Certification
- Licensed Insurance Producer, Accident & Health - 2014 to current
Timeline
Senior Business Development Manager
VSP Vision Care
11.2017 - Current
Key Account Manager
VSP Vision Care
01.2014 - 11.2017
Client Broker Specialist
VSP Vision Care
02.2011 - 12.2013
Customer Service Representative
VSP Vision Care
08.2006 - 02.2011
Internal Auditor/Data Entry Specialist
G&K Services
11.2004 - 08.2006
Associate of Applied Science - Healthcare Administration And Management
Eastern Gateway Community College
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