Deziree Alaniz
Lakewood,CA
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
11
11
years of professional experience
Work History
IP Care Coordinator
Optum
La Palma, CA
10.2020 - Current
- Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
- Supported members during hospital admissions and discharges.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Provided case management services to ensure the delivery of quality care.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Participated in meetings with senior management personnel discussing changes in policy or procedure related to authorizations processes.
- Explained daily processes and procedures to new hires, promoting better understanding of job tasks.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated with external vendors to obtain required documents needed for an authorization request.
ESRD Care Coordinator
Caremore Medical Group
Cerritos, CA
05.2019 - 09.2020
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Provided case management services to ensure the delivery of quality care.
- Maintained accurate client records in accordance with agency policies and procedures.
- Conducted initial assessments and evaluations of patient's needs.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Scheduled appointments for clients with appropriate medical specialists.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Supported members during hospital admissions and discharges.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints in a timely manner while upholding company standards.
- Participated in meetings with senior management personnel discussing changes in policy or procedure related to authorizations processes.
Unit Secretary
Los Alamitos Medical Center
Los Alamitos, CA
05.2016 - 09.2019
- Compiled and coded patient information or data in appropriate computer system.
- Provided patient information to facilitate timely admissions and discharges.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Compiled physical and digital documents, charts, and reports.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Managed unit call reception and routed calls to correct department.
- Assisted nursing staff with administrative tasks to support patient care.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Arranged hospital admissions for patients as required.
Certified Nursing Assistant
Los Alamitos Medical Center
Los Alamitos, CA
05.2016 - 09.2019
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided emotional support to family members regarding end-of-life decisions.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Reported changes in patient condition to registered nurse or physician.
- Participated in educational programs related to nursing assistant skills development.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Observed and reported unusual symptoms and changes to charge nurse.
Medication Aide /Travel Certified Nursing Assistant
Alamitos West Health Care Center
Los Alamitos, CA
08.2013 - 05.2016
- Maintained accurate medication records for each patient.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Followed protocols for disposing of expired or unused medications safely.
- Verified the identity of the patient receiving medication prior to administration.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Provided support and assistance to nursing staff with patient care activities.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Attended continuing education classes related to medication administration topics.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Verified patient information and documented medication administration accurately in patient charts.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
Education
Vocational - CNA
Nurses Development Center
Cerritos, CA06-2013
Vocational - Medical Assistant
South East ROP
Norwalk, CA06-2011
High School Diploma -
Artesia High School
Lakewood06-2010
Some College (No Degree) - Health Care Management
MEDICAL ALLIED
SANTA FE SPRINGS Skills
● Self-directed
● Administrative operations
● Medical terminology
● Data organization
● File and data retrieval systems
● Insurance eligibility verifications
● Documenting In EMR
● Deadline-oriented
● Detailed -oriented
● Strong interpersonal skills
● Inbound and outbound calling
● Problem-solving abilities
● Technologically savvy
● Clerical support
● Team leadership
● Adaptive team player
● Medical software applications
● Scheduling
● Patient care coordination
● Utilization Review
● Case management
● Excellent verbal and written skills
● Treatment of conditions
● Communications
● Healthcare operations
Timeline
IP Care Coordinator
Optum
10.2020 - Current
ESRD Care Coordinator
Caremore Medical Group
05.2019 - 09.2020
Unit Secretary
Los Alamitos Medical Center
05.2016 - 09.2019
Certified Nursing Assistant
Los Alamitos Medical Center
05.2016 - 09.2019
Medication Aide /Travel Certified Nursing Assistant
Alamitos West Health Care Center
08.2013 - 05.2016
Vocational - CNA
Nurses Development Center
Vocational - Medical Assistant
South East ROP
High School Diploma -
Artesia High School
Some College (No Degree) - Health Care Management
MEDICAL ALLIED
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