Deziree Auelua-Misa
Marina,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
The Fish Hopper Seafood & Steaks
05.2021 - Current
- Trained over 100 employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Carefully interview weekly, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored and adjusted pricing daily, discounts and promotions to maximize profitability.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Apprentice
Chipotle Mexican Grill
12.2017 - 05.2021
- Ensured every team member represents Chipotle's brand
- Adhere all food safety policies and procedures exactly as written
- Prep, cook and serve food
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Resolved problems promptly to elevate customer approval.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Prepared worksite by setting up required tools and supplies.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
High school diploma -
Monterey County Office of Education
Salinas, CA06.2013
Skills
- Training and Development
- Employee Recruitment
- High-Volume Environments
- Managing Reservations and Large Parties
Additional Information
- Authorized to work in the US for any employer
Timeline
Assistant General Manager
The Fish Hopper Seafood & Steaks
05.2021 - Current
Apprentice
Chipotle Mexican Grill
12.2017 - 05.2021
High school diploma -
Monterey County Office of Education
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