Deziree Boone
Fullerton,CA
Summary
Experienced key holder with a strong record of team leadership and successful sales strategies. Demonstrating exceptional expertise in retail and sales, possess a natural talent for upselling and driving revenue growth. Committed to fostering top performance and delivering excellent customer service, consistently seek out opportunities to enhance skills and contribute value through extensive retail experience. Eager to join a dynamic team where I can continue learning and make a significant impact in the retail industry.
Overview
5
5
years of professional experience
Work History
Lead Key Holder
Typo, Cotton On Group
03.2024 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
- Increased employee retention through ongoing coaching, feedback, and recognition of individual achievements.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
- Championed company culture by embodying the core values and serving as a role model to fellow employees.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales
Nordstrom
11.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Monitored customers for signs of security concerns and escalated issues to management
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Guest Service Representative
Dave & Buster's
04.2021 - 08.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Welcomed guests on arrival, displaying professional and friendly approach
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Maintained high level of professionalism and discretion when dealing with guests
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Dining Room Hostess
Dave & Buster's
04.2021 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Promoted business loyalty by fostering positive customer relationships
- Maintained balanced cash drawer with correct money values and accurate documentation.
Shift Lead
Sgt. Pepperoni's
09.2019 - 06.2020
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained and mentored new employees to maximize team performance
- Responded to and resolved customer questions and concerns
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Science - Biology
Orange Coast College
Costa Mesa, CAHigh School Diploma -
El Dorado High School
Placentia, CA06.2018
Skills
- Policy and Procedure Adherence
- Service Standard Compliance
- Customer Service
- Calm and Professional Under Pressure
- Critical Thinking
- Cash Handling Accuracy
- Inventory Monitoring
- Staff Training and Development
- Team motivation
- Delegation and Supervision
Timeline
Lead Key Holder
Typo, Cotton On Group
03.2024 - Current
Sales
Nordstrom
11.2022 - 02.2024
Guest Service Representative
Dave & Buster's
04.2021 - 08.2022
Dining Room Hostess
Dave & Buster's
04.2021 - 08.2022
Shift Lead
Sgt. Pepperoni's
09.2019 - 06.2020
High School Diploma -
El Dorado High School
Bachelor of Science - Biology
Orange Coast College
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