Deziree Herrera
Sapulpa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
6
6
years of professional experience
Work History
Manual Collector
GC Services
04.2023 - 11.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Investigated accounts with balance errors using accounting software.
- Evaluated, researched and resolved discrepancies.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Case Specialist
Muscogee Creek Nation
02.2021 - 05.2022
- Responded to in-person and telephone requests for information from general public, and other involved parties.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Office Clerk
Tulsa Community College
01.2018 - 04.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided clerical support, addressing routine, and special requirements.
Education
No Degree - Pre Medical/ Changed Field of Study
Tulsa Community College
Tulsa, OKHigh School Diploma -
Sapulpa High School
Sapulpa, OK05.2018
Skills
- Always willing to Grow
- Billing and Coding
- Telephone Reception
- Administrative Support
- Office Administration
- Document Scanning
- Multitasking Abilities
- Customer Service
- Teamwork and Collaboration
Additional Information
My Job at Tulsa Community college was a "work study" job, I worked while also being a student. All work study students got laid off due to Covid.
My current Job at GC Services was only a short time due to Job lay offs, my last day was 11/30/2023 due to company reducing cost, 26 employees in my position were told we were being let go within 24 hours on 11/29/2023.
Timeline
Manual Collector
GC Services
04.2023 - 11.2023
Case Specialist
Muscogee Creek Nation
02.2021 - 05.2022
Office Clerk
Tulsa Community College
01.2018 - 04.2020
No Degree - Pre Medical/ Changed Field of Study
Tulsa Community College
High School Diploma -
Sapulpa High School