De'Ziyah Smalls
St. Helena,SC
Summary
Enthusiastic professional committed to personal and academic development of student residents. Proven team leader with exceptional knowledge of campus life. Dependable with commitment to personal growth of others. Compassionate and dedicated Residential Advisor focused on improving students' college experiences. Dependable and well-versed in academic policies and procedures. Knowledgeable in coordinating social events and managing resources. Experience as Residential Advisor with demonstrated ability in community building, conflict resolution, and program development.
Strengths include effective communication, problem-solving skills, and the ability to work independently or collaboratively. Previous roles have shown significant positive impact on dormitory culture, creating safe, inclusive environments conducive to student growth and academic achievement. Resourceful Residential Advisor known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, program development, and community engagement. Excel in communication, empathy, and leadership, ensuring positive living environments and fostering strong relationships among residents.
Overview
5
5
years of professional experience
Work History
Residential Advisor
University Of South Carolina Upstate
Spartanburg, SC
08.2024 - Current
- Provided guidance and support to students in a residential setting.
- Developed strategies for conflict resolution among residents.
- Established strong relationships with faculty members and staff to ensure the smooth functioning of the residence hall environment.
- Organized social activities that promoted community building among residents.
- Assisted in enforcing university rules and regulations within the residence hall setting.
- Monitored fire safety equipment, including smoke alarms, fire extinguishers, and emergency exits.
- Conducted regular room inspections to ensure that all safety standards were being met.
- Provided crisis intervention services when necessary to address behavioral issues or emergencies.
- Promoted diversity initiatives through educational programming and outreach efforts.
- Counseled individual students who had academic or personal difficulties.
- Created opportunities for students to engage in leadership development activities.
- Responded promptly to requests from students concerning their housing needs or concerns.
- Organized move-in, move-out days for incoming, departing residents of the residence hall.
- Participated in professional development workshops related to student affairs topics.
- Assisted with administrative tasks related to managing the daily operations of a residence hall.
- Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.
- Advised and referred students to appropriate resources in personal, social, and academic matters.
- Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention.
- Developed and deepened relationships with residents and fellow staff.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
- Coordinated educational workshops on topics such as stress management, academic success, and personal safety.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Developed promotional materials for residence hall events and programs.
- Provided emotional support and guidance to residents, referring them to campus resources when necessary.
- Conducted regular room inspections to maintain health and safety standards.
Camp Counselor
YMCA Child Development Center
Port Royal, SC
06.2023 - 08.2023
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Communicated regularly with parents regarding their child's progress at camp.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Monitored activities matched to individual and group abilities to keep campers safe.
Front Service Clerk/Customer Service Cashier
Publix
Lady's Island, SC
05.2019 - 08.2023
- Greeted customers in a friendly and professional manner.
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Conducted price checks on items when requested by customers.
- Handled cash register transactions quickly and accurately.
- Resolved customer complaints in a timely manner to maintain good customer relations.
- Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
- Checked identification for age restricted products when necessary.
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered customer questions to maintain high satisfaction levels.
Education
Bachelor of Science - Nursing
University of South Carolina Upstate
Spartanburg, SC04-2027
High School Diploma -
Whale Branch Early College High School
Seabrook, SC06-2023
Associate of Arts -
Technical College of The Lowcountry
Beaufort, SC05-2023
Skills
- Residential care
- Safety practices
- Behavior monitoring
- Policy Enforcement
- Role Modeling
- Activity Planning
- Staff Communication/Message Delivery
- Call Answering and Routing
- Effective Communication
- Life Skills Development
- Relationship Building
- Crisis Prevention Intervention
- Training & Development
- Continuous Improvement
- Adaptability
- Resourcefulness
- Adaptability and Flexibility
- Student Advocacy
- Problem-Solving
- Reliability
- Time Management
- Customer Service
Languages
English
Professional
Affiliations
- Ethical Fashion
- Pageants
- Cheerleading
- Dancing
- Arts & Craft
- Events Planning
- Baby sitting
- Community Service
- Volunteer Hours
- Leadership Activities
Accomplishments
- National Honors Society - High School
- Top 10 of the class 2023 at Whale Branch Early College High School
- Reverend Pinckney Scholar
- Hope Nursing Scholar at the University of South Carolina - Upstate.
Timeline
Residential Advisor
University Of South Carolina Upstate
08.2024 - Current
Camp Counselor
YMCA Child Development Center
06.2023 - 08.2023
Front Service Clerk/Customer Service Cashier
Publix
05.2019 - 08.2023
Bachelor of Science - Nursing
University of South Carolina Upstate
High School Diploma -
Whale Branch Early College High School
Associate of Arts -
Technical College of The Lowcountry
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