Deziyia Harsley
Lynchburg,Va
Summary
Results-oriented professional with extensive experience in customer service at Oliver's. Demonstrated success in improving team performance through effective leadership and adaptability. Proficient in point-of-sale systems and conflict resolution, consistently enhancing customer satisfaction and increasing sales. Committed to creating positive environments and achieving organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sever/Restaurant Hostess
Oliver's
Lynchburg, Virginia
02.2025 - 05.2025
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed customer payments accurately and efficiently using POS systems.
- Greeted customers, answered questions, and recommended specials to increase profits.
Peer Tutor
Volunteer Work
Lynchburg, Virginia
12.2023 - 03.2025
- Delivered one-on-one academic support in math, reading, and writing to elementary students.
- Tailored lesson plans to meet individual learning needs effectively.
- Enhanced understanding of core subjects by simplifying complex concepts through engaging activities.
- Fostered a supportive environment that built student confidence and improved grades.
- Facilitated collaborative group study sessions to promote peer learning and teamwork.
Front end associate
HomeGoods
Lynchburg, Virginia
06.2024 - 11.2024
- Managed roles as cashier, processor, front-end, and back-end associate to enhance store efficiency.
- Streamlined cashier operations by processing high transaction volumes rapidly during peak hours.
- Trained and supported new employees to elevate team performance and adaptability.
- Maintained organization and cleanliness while delivering customer service in a store receiving four shipments weekly.
Education
Bachelor of Science - Criminology
Virginia Tech University
Blacksburg, VA05-2029
Skills
- Computer and technology skills
- Leadership
- Adaptability
- Time management
- communication
- Conflict resolution
- Team collaboration
- Customer service
- Point-of-sale system
- Food safety
- Task prioritization
- Critical thinking
- Creativity and innovation
Hobbies and Interests
- Literature
- volunteering
- Journaling
- Track and Field
Certification
Serv-Safe certification, Campbell County Technical Center, 2024
Timeline
Sever/Restaurant Hostess
Oliver's
02.2025 - 05.2025
Front end associate
HomeGoods
06.2024 - 11.2024
Peer Tutor
Volunteer Work
12.2023 - 03.2025
Bachelor of Science - Criminology
Virginia Tech University