DESIREE D. MAYA
Las Vegas,NV
Summary
Dedicated healthcare professional with a proven track record of achieving organizational goals through consistent and organized practices. Thrives in high-pressure environments and excels at adapting to new situations and challenges to effectively enhance the organizational brand. Skilled problem-solver with a talent for team building, leadership, and motivation, as well as exceptional relationship-building abilities. Utilizes independent decision-making skills and sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Director
Huron Consulting Group
01.2021 - Current
- Architect sales pursuits in collaboration with proposal team to generate and expand business.
- Develop and execute change management strategy for complex healthcare business process and tool implementations.
- Optimize project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivate a culture of innovation by promoting bold and brave thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Coach and provide strategic guidance to client executives equipping leaders with tools to achieve organizational goals and sustain results.
- Serve as a keynote speaker on areas of expertise (change management, leadership development, and DEIB) for healthcare organizations.
- Contribute to solution advancement initiatives fueling performance improvement, profit optimization and growth opportunities.
Chief of Staff
Huron Consulting Group
01.2016 - 12.2020
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Provided comprehensive support to the Performance Improvement Business Unit Leader, enabling him to focus on critical decision-making and leadership tasks.
- Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Optimized organizational structures and communications, leading to increased efficiency and better resource allocation.
- Led Advisory Council to keep a pulse on people and culture matters and gain insights to inform strategic priorities.
Manager
Huron Consulting Group
01.2010 - 12.2015
- Oversaw performance improvement engagements focused on reducing length of stay and optimizing business processes.
- Developed and maintained relationships with client counterparts through weekly Sponsor updates and monthly Executive Steering Committee meetings.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate win-win solutions.
- Maintained methodologies and provided direction to methodology teams on solution advancement priorities.
- Conducted quality assurance visits to ensure the highest level of quality delivery was being executed on engagements.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Participated in Huron's iMatter teams to expand diversity, equity, and inclusion knowledge, networking opportunities, and community engagement.
Senior Associate
Huron Consulting Group
01.2008 - 12.2009
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant cost savings and optimized throughput.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained, supported, and supervised new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Served as methodology lead by maintaining patient flow best practices.
Associate Consultant
Stockamp & Associates
06.2005 - 12.2007
- Assessed, designed, and implemented process improvements and optimized technlogy at hospitals and health systems.
- Built trusting client relationships and trained counterparts on new processes and reporting tools.
- Created project work plans, tracked milestones, and developed weekly status reports.
- Managed design and implementation of patient throughput solution on nursing units.
- Supervised patient flow activities, evaluated nurse management competencies related to patient flow responsibilities, and supported needs of clinical care team.
- Conducted report validation testing and analysis of key performance indicators.
- Served as subject matter expert for internal tools and analyses to train internal team members and client counterparts.
- Developed user guides, transition and sustainability plans, and final recommendations.
- Participated in internal committees to positively enhance the employee experience.
Administrative Assistant
University Of California San Diego
09.2001 - 06.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors in the Senior Vice Chancellor's Office of Academic Affairs.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating logistics, and preparing crucial documents.
Education
Bachelor of Arts - Political Science, Health Care & Social Issues
University of California, San Diego (UCSD)
San Diego, CA06.2005
Skills
- Collaborative leadership
- Culture transformation
- Team management
- Self starter
- Quick learner
- Creative
- Strategic
- Thoughtful
- Enthusiastic
- Dynamic speaker
- Effective negotiation
- Presentation skills
- Customer service
- Organizational skills
- Interpersonal skills
- Entrepreneurial skills
- Leadership skills
- Communication skills
- Written communication
- Verbal communication
- Work ethic
- Team player
- Motivated
- Positive attitude
Leadership Involvement
University of California, San Diego, Co-chair for the 1st Annual Dance-A-Thon benefiting the Elizabeth Glaser Pediatric AIDS Foundation, Vice President, External Relations for the Chancellor’s Organization of Allied Students, Vice Chair, Student Council for Eleanor Roosevelt College, WO3 Executive Committee Member, Founder of Born Unbreakable, Host of the Born Unbreakable Podcast Show
Certification
- Professional Certified Coach
- Certified Change Management Professional
- Hogan Assessment Certified Practitioner
Timeline
Senior Director
Huron Consulting Group
01.2021 - Current
Chief of Staff
Huron Consulting Group
01.2016 - 12.2020
Manager
Huron Consulting Group
01.2010 - 12.2015
Senior Associate
Huron Consulting Group
01.2008 - 12.2009
Associate Consultant
Stockamp & Associates
06.2005 - 12.2007
Administrative Assistant
University Of California San Diego
09.2001 - 06.2005
- Professional Certified Coach
- Certified Change Management Professional
- Hogan Assessment Certified Practitioner
Bachelor of Arts - Political Science, Health Care & Social Issues
University of California, San Diego (UCSD)
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