Dezmond Carlton
Akron,OH
Summary
Customer-focused sales and service professional with 15+ years of experience identifying customer needs, resolving issues, and delivering solutions in fast-paced environments. Skilled in customer communication, sales, retention, lead generation, and multitasking across technology-driven systems. Known for strong communication, accuracy, adaptability, and delivering a positive customer experience.
*Willing to Relocate
Overview
20
20
years of professional experience
Work History
Machine Operator
Scotts Miracle-Gro
Orrville, Ohio
02.2025 - Current
- Troubleshot equipment and process issues, identified irregularities, and resolved problems with limited supervision to minimize production disruptions.
- Operate computer-controlled production systems while monitoring processes for accuracy, quality, and operational issues.
- Monitored production data and machine performance, maintaining consistent attention to detail to uphold quality standards in a fast-paced environment.
- Complete daily checklists, equipment inspections, calibrations, and quality-control testing according to established procedures.
- Maintained accurate records of raw materials, samples, equipment operations, activity logs, and downtime to ensure operational efficiency.
- Follow safety, quality, and operating procedures while maintaining organized work areas and continuous production.
Sales Associate
Perfect Power Wash
Norton, OH
02.2016 - 01.2024
- Engaged directly with customers to assess needs, answer questions, and recommend tailored services, enhancing customer satisfaction.
- Guide customers through the sales process while maintaining professional, clear, and helpful communication.
- Ask targeted questions to understand customer needs and recommend appropriate services.
- Cultivated customer relationships that fostered repeat business and referrals, contributing to long-term customer loyalty.
- Identify and develop new sales leads through business directories, customer referrals, and other prospecting channels.
- Manage multiple customer interactions and priorities while maintaining attention to detail throughout the sales process.
- Communicate service information clearly and accurately to help customers make informed decisions.
Customer Service Representative
Plus One Communication
Akron, OH
07.2014 - 12.2016
- Applied verbal communication and active listening skills to effectively understand and address customer concerns, improving overall service experience.
- Resolved customer issues by identifying problems, analyzing information, and implementing appropriate solutions to enhance customer satisfaction.
- Prioritized customer needs and efficiently resolved issues in a fast-paced environment, contributing to timely service delivery.
- Multitasked across multiple computer applications while communicating with customers and resolving issues.
- Maintained focus and accuracy while managing customer information and navigating multiple systems.
- Adapted communication style to different customers and situations while maintaining a professional customer experience.
Direct Support Professional
REM Ohio
Akron, OH
08.2008 - 09.2013
- Delivered direct support to clients, ensuring individual needs and safety were prioritized while adhering to established procedures.
- Administered medications and provided wound care and first aid, ensuring compliance with established health protocols.
- Coordinated transportation and supervised clients during medical appointments and community events, enhancing their engagement and well-being.
- Communicated with clients, families, medical professionals, and other support personnel regarding needs and daily activities.
- Maintained composure, organization, and attention to detail while managing changing priorities.
Store Manager
Next Retail Store
Cleveland, Ohio
07.2006 - 08.2008
- Achieved Top Salesman in the District recognition while consistently driving sales and upselling against competitors.
- Managed customer interactions, sales activities, inventory, and daily store operations in a fast-paced retail environment.
- Recommended products and services based on customer needs while identifying opportunities to increase revenue.
- Maintained professionalism to ensure positive customer experiences and satisfaction.
- Coached and trained team members on customer service and sales practices.
- Monitored inventory and sales performance, suggesting adjustments to optimize revenue.
Education
High School Diploma -
Firestone High School
Akron, OH06-2007
Marketing Communication
University of Akron
Akron, OHSkills
Customer Service & Intake
Active Listening and Communication
Data Entry and Documentation
Multitasking and Computer Systems
Problem Solving & Troubleshooting
Customer Needs Assessment Accuracy
Quality Control
Sales and Lead Generation
Timeline
Machine Operator
Scotts Miracle-Gro
02.2025 - Current
Sales Associate
Perfect Power Wash
02.2016 - 01.2024
Customer Service Representative
Plus One Communication
07.2014 - 12.2016
Direct Support Professional
REM Ohio
08.2008 - 09.2013
Store Manager
Next Retail Store
07.2006 - 08.2008
High School Diploma -
Firestone High School
Marketing Communication
University of Akron