Dezmond Ortiz
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retail Sales Cashier
Puff It- Vape And Glass Shop
02.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during tobacco sales.
Retail Sales Associate
The Mint Cannabis
04.2022 - 02.2023
- Operated POS terminals and cash drawer balancing.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on sales software system operation.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Call Center Agent, Inbound Sales
TTEC - T-Mobile
09.2017 - 02.2020
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Worked with multiple means of communication within fast-paced environment.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Inbound Phone/Chat Representative
Education
High School Diploma -
Moon Valley High School
Phoenix, AZ05.2013
Skills
- Teamwork and Collaboration
- POS Systems
- Constructive Feedback
- Customer Inquiries
- Active Listening
- Customer Service
- Computer Proficiency
- Critical Thinking
- Credit Card Payment Processing
- Customer Data Confidentiality
- Online Chat
- Sales and Upselling
Timeline
Retail Sales Cashier
Puff It- Vape And Glass Shop
02.2023 - Current
Retail Sales Associate
The Mint Cannabis
04.2022 - 02.2023
Call Center Agent, Inbound Sales
TTEC - T-Mobile
09.2017 - 02.2020
High School Diploma -
Moon Valley High School
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