Dezmond Watson
DeSoto,TX
Summary
Operations Manager and talented leader with four years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Organized and motivated, and eager to apply time management and organizational skills in various environments. I’m seeking new opportunities to expand my skills while facilitating company growth. Excellent at multitasking, learning new things, and willing to work hard with others. Can equip employees to independently handle daily functions and meet customer needs.
Overview
13
13
years of professional experience
Work History
DSP Operating Manager
Amazon DDF4
07.2022 - 08.2024
- Oversaw, coached, and mentored 86 delivery associates
- Worked successfully with a diverse group of coworkers to accomplish delivery goals and address issues related to our services
- Constructed daily morning meetings with drivers to discuss daily metrics, goals for the day, team announcements, discussed areas of accomplishments improvement
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies
- Inspected equipment, facilities and vehicles regularly to assess safety
- Managed maintenance and repair actions for team equipment and vehicles
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked onsite and remotely to complete delivery route implementation, and facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences
- Also racked service metrics, managing troubleshooting technical issues
- Maintained telephone and radio contact with supervisors to receive delivery instructions
- Executed personnel hiring, performance evaluations and disciplinary actions
- Enforced strict safety rules and regulations to protect workers and minimize company liability
- Identified issues affecting safety and brought up to shift supervisors as well as delivery drivers for a timely resolution
- Juggled multiple projects and tasks to ensure high quality and timely deliveries
- As well as addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns
Lead Delivery Driver
Amazon DDF4
10.2021 - 07.2022
- Operated delivery vehicles (Sprinter, CDV, Step Van, and EDV) 6 days per week, averaging 4000 miles on road and over 2500 customers served
- Delivered packages to customer doorsteps and business offices with over 500 days operating motor vehicles without any incidents
- Enhanced delivery efficiency and avoided delivery delays by optimizing routes using GPS navigation and mapping tools
- As well as, selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 5%
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety
- Improved customer satisfaction in reviews by 11% by ensuring timely and accurate deliveries of products
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods
- Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders
Warehouse Associate II
Walgreens Pharmacy Distribution
06.2017 - 09.2021
- Processing of returns including determining and assigning correct disposition and repackaging of product
- Daily picking duties including putting away of product with various types of MHE and loading of product to trailers as needed
- Use of RF scanner to scan labels for printing and flash cartons
- Ensured all cartons picked are taken to the proper location for outbound processing
- Prepared, organized, stacked and load cartons
- Utilized the RF scanner to track all cartons as needed on the shipping floor
- Segregation and movement of empty pallets, tier racks, pole racks, and trash to their designated areas during and at the end of shift
- Safely and efficiently operated material handling tools and equipment
- Maintained work area safe, organized and clean according to general warehousing practices and OSHA requirements daily
- Utilized Walgreens Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, productivity (if required), and quality standards
- Also, other duties as deemed necessary
Warehouse Clerk/Shipping & Receiving
Chewy Fulfillment Center
09.2011 - 02.2013
- Managed the company's inventory system, maintained slots and updated information in the computerized inventory system
- Received stocks and supplies; tasked to rotate items and schedule shipping of merchandise to various distribution channels throughout the Dallas-Fort Worth Area
- Operated, maintained and troubleshooted the following pieces of equipment: Cherry Pickers, Clamp Pickers, and Electric Floorjacks
- Physically hand stacked packages containing expensive products such as imported wines and spirits to a specific location or delivery vehicle
- Performed cleaning and maintenance duties as specified by company’s guidelines and OSHA regulations
Education
BA in Business Administration -
12.2007
Skills
- Production Scheduling
- Logistics Management
- Staff Development
- Workforce Planning
- Operations Analysis
- Planning and Implementation
- Employee relations and conflict resolution
- Problem-Solving
- Maintaining Compliance
- Proficient in Microsoft Office / Google Sheets
- Team Leadership
- Decision-Making
- Work flow planning
- Health and safety compliance
- Equipment Repair
- Inventory experience
- Great Multi-task ability
- Strong Communication Skills
- Exceptional Problem Solver
- Self-starter
- Customer Focused
- Effective Independent Contributor
- Minimum Supervision
- Ability to Manage Projects
- Detailed-oriented
- Warehouse distribution experience (10 years)
- Delivery Experience (2 years)
Assessments
- Mechanical Knowledge, Proficient, 03/01/24, Understanding and applying mechanical concepts and processes
- Basic Maintenance and Repair, Highly Proficient, 06/01/24, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Timeline
DSP Operating Manager - Amazon DDF4
07.2022 - 08.2024
Lead Delivery Driver - Amazon DDF4
10.2021 - 07.2022
Warehouse Associate II - Walgreens Pharmacy Distribution
06.2017 - 09.2021
Warehouse Clerk/Shipping & Receiving - Chewy Fulfillment Center
09.2011 - 02.2013
University of North Texas - BA in Business Administration,
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