DEZRA WILKINS
Nederland,TX
Summary
Hardworking and reliable Branch Manager/ Sales Professional. I focus on going above and beyond to support my team and serve the members. Trained in profiling and effectively matching up a member with the right product. Proficient in building long term relationships along with being well versed on product knowledge, and using that experience to offer top-notch need assessing abilities that result in sales from service. Maximizing the members relationship with my branch and company to grow the bottom line and benefit the member as well. Motivated to continue to learn and grow as a Branch Manager/Sales Professional. I am especially passionate about using my skill set to help my co workers, my company and my team grow. My professional aspiration is to transition into a Developmental Training job family, I am adaptable and learn very quickly and work well in teams and individually. Highly-developed communicator who participates in many community activities during and outside of work. I understand and welcome the effectiveness of networking and making your presence known in any community, I believe in giving back. While in the Branch Manager Role, I wear many different hats, MSR, Teller, Manager. Any of these roles I am always listening for ways to improve a member's relationship. Any Branch that I have worked at always grows in Deposits, Lending, and other services and always noted for great customer service and high NPS.
Overview
16
16
years of professional experience
Work History
Branch Manager
MCT Credit Union
04.2023 - Current
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Boosted sales and customer loyalty through incentive programs.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Resolved various issues impacting sales management and business operations.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Consulted members to boost product sales and services.
- Improved member satisfaction ratings by enhancing service quality and resolving member issues promptly.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing members.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Account Manager
Point Digital Finance
10.2021 - 01.2023
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on a new product called a Home Equity Investment and updated account information to maintain high standards of client service.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Managed 250-300 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Managed book of business worth $5 million across 250 accounts.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Expanded sales by 90% by facilitating client satisfaction and renewing customer relations.
Retail Executive IV
BBVA USA
02.2020 - 08.2021
- Prospect leads Teamwork
- Customer relations Public speaking
- Creative thinking Motivation
- Multitasking Collaboration
- Training Networking, Reviewed branch processes, staff performance, and KPIs regularly to verify branch operations
- Implemented customized coaching and development plans to close employee knowledge gaps and build important skills in line with branch targets
- Worked with associates and communicated goals to ensure teamwork and collaboration
- Worked diligently to deepen relationships, acquire new clients, and enhance service delivery to drive portfolio growth
- Help support my district with lending support on a district level and collaborate with the Regional Specialist to help get applications reviewed and escalated
- Help support the District by facilitating hub calls, and coming up with Agendas to help
- Education
- Personal Information provide product knowledge
- Assist District Regional Executive with facilitating training and support for relationship building and lending.
SR Financial Sales Consultant I
BBVA USA, As BBVA Compass
05.2012 - 02.2020
- Work with High Valued customers to understand requirements and provide exceptional Financial Services Developed team communications and information for
- Sales meetings Worked with Branch Manager and other Branch associates to resolve customer problems, improve operations and provide exceptional customer service
- Always maintained professionalism in all scenarios positive or negative as a representative of my company and my own professional reputation
- I have and continue to build a loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Personal Banker
Wells Fargo Bank N.A
02.2008 - 04.2012
- Provided clients with information on bank accounts, institutional policies, financial products and related services Networked to build client base and promote products to new and existing clients Devised targeted solutions for various customers, including deposit, lending and investment services Expanded client base through consistent product promotion and sales strategy Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Education
Bachelor of Science - Psychology, Sociology
Lamar University
Beaumont, TXHigh School Diploma - Debate/History
Port Neches-Groves I.S.D
Port Neches, TXSkills
- Health Insurance Industry Knowledge
- Customer Relationship Management
- Employee Performance Evaluations
- Effective Customer Communication
- Interpersonal Communication Skills
- Business Development and Planning
- Industry Best Practices
- Strategic Business Initiatives
- Feature Product Selection
- Proactive and Focused
- Goal Setting
- Proficient in MS Office
- Critical Thinking
Additional Information
- Working on Mortgage State Licensure
- Notary
- Worked in a Completely Remote Environment in a Startup. Learned how to navigate in a completely digital world and reach goals and optimize customer service.
Timeline
Branch Manager
MCT Credit Union
04.2023 - Current
Account Manager
Point Digital Finance
10.2021 - 01.2023
Retail Executive IV
BBVA USA
02.2020 - 08.2021
SR Financial Sales Consultant I
BBVA USA, As BBVA Compass
05.2012 - 02.2020
Personal Banker
Wells Fargo Bank N.A
02.2008 - 04.2012
Bachelor of Science - Psychology, Sociology
Lamar University
High School Diploma - Debate/History
Port Neches-Groves I.S.D