Summary
Work History
Overview
Education
Skills
Timeline
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Dezsrey Williams

SAINT LOUIS,MO

Summary

Skilled Hospitality with 14 years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Motivated Hospitality Specialist gifted in making reservations and handling special requests while maintaining customer satisfaction. Focused on listening to customers' requests regarding group events and making suitable recommendations. Adaptable and friendly when handling challenging clients with special requests. Outgoing Hospitality Specialist with 14 years of experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service. Customer-focused hotel industry offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements. Energetic and highly trained Hospitality Specialist with 6 years of experience in hotel and travel industry. Dedicated to providing highest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs. Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Motivated Biology student seeking internship in Laboratory to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Work History

Hospitality Assistant

Element Hotel
St. Louis, MO
09.2021 - Current
  • Assisted guests by promptly handling conflicts, requests and concerns.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Provided directions, recommended activities and made dining reservations for guests.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Properly preparing assorted cheese and bread in a timely matter.

Prep Cook

Brentmoor Retirement Community
St. Louis , MO
09.2021 - Current
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Completed special orders according to customer dietary needs.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Helped train and develop new talent.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Grilled and deep fried various foods from meats to potatoes.
  • Measured and weighed food items to comply with portion requirements.
  • Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Improved overall kitchen efficiency through timely matter, leading to better outcome.
  • Streamlined food preparation and presentation tasks and recommended changes to boost cost savings.
  • Executed proper techniques when preparing menu item ingredients.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Received and stored food and supplies.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Made meals in accordance with company standards and requirements.

Healthcare Provider

Certified by Christ
St. Louis , MO
06.2019 - 12.2019
  • Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
  • Referred patients to medical specialists or other practitioners for more specialized courses of treatment.
  • Gave advice and assistance to patients with regard to diet, exercise and other homeopathic factors.
  • Watched clients closely to detect behavioral changes or clinical symptoms indicating illness or injury.
  • Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health.
  • Prepared Meals for breakfast and lunch
  • Gave medicines at the times that patients scheduled to take according to doctor and medicine itself.
  • Clean home and wash clothes.
  • Going with patients to doctor appointments

Daycare Teacher

One to Grow on 2
St. Louis , MO
05.2018 - 11.2018
  • Sparked creativity and imagination by helping children discover new things each day.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Taught children foundational skills in colors, shapes and letters.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Developed and enforced positive strategies to encourage good behavior.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Observed behavioral issues to alert parents or guardians.
  • Made healthy, well-balanced breakfasts and lunches for 8 children.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Inventoried classroom supplies and budgeted for new learning tools to enhance learning.
  • Planned and led games, reading and activities for groups of 14 children.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Kept records of over 8 students' progress, detailing behavioral, emotional, academic and social growth.
  • Organized diverse learning and play activities for classroom of 8 students.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Helped children reach big and small milestones.
  • Introduced groups of 8 toddlers to multisensory activities through music, dance and stories to encourage exploration and spark curiosity.
  • Observed children to record development.
  • Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 1-2-year-old students.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Read stories to children and taught painting, drawing and crafts.

Cashier

Walgreens
St. Louis , MO
06.2015 - 05.2018
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Processed refunds for worn, damaged and broken merchandise.
  • Helped with purchases and signed customers up for rewards program.
  • Helped customers find specific products, answered questions and offered product advice.
  • Reported pricing discrepancies to supervisor.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Used suggestive selling techniques to promote add-on sales.
  • Recommended complementary and discounted items to customers to increase sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.

Laundry Attendant

Hampton Inn By Hilton
St. Louis , MO
07.2014 - 12.2016
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Used different types of machines and computer-operated models to complete laundry loads.
  • Adhered to safety practices to decrease laundry-related accidents.
  • Applied specific treatments to handle different types of stains.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Transported laundry in carts and sorted dirty items by load type.
  • Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
  • Collected soiled linens and clothing and delivered clean loads by using carts.
  • Mixed bleaching agents with hot water in vats to soak material.
  • Cleaned machine filters and lubricated equipment.
  • Operated iron and folding machines or hand folded or hung.
  • Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
  • Applied chemicals to neutralize solvent effects.
  • Determined proper solvents based on fabric and stain types to clean garments.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Lobby Attendant

Moonrise Hotel
St. Louis , MO
05.2012 - 05.2014
  • Maintained building security by regularly observing activity as captured on surveillance cameras and displayed on security monitors and reported suspicious or abnormal activities.
  • Received delivered goods and notified recipients by telephone of package delivery and followed up to verify well-being of non-responsive residents.
  • Delivered requested assistance to tenants, guests and visitors professionally and promptly and cultivated atmosphere of community support and trust while adhering to property rules.
  • Represented property management firm and residential association by greeting residents, guests and service and delivery personnel in lobby with courtesy and professionalism.
  • Investigated and resolved complaints or concerns from residents and helped residents navigate solutions to issues that fell outside of formal sphere of building management.
  • Organized and cleaned lobby continually, maintaining clean, safe, secure and inviting appearance to full satisfaction of building management and residents.
  • Responded to guest questions about current facility events and future offerings.
  • Assisted patrons with handicaps to appropriate seating.
  • Complied with health and sanitation practices and procedures.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Performed site evaluations, customer surveys and team audits.

Dietary Aide

Brentmoor Retirement Community
St. Louis , MO
10.2000 - 05.2008
  • Stocked food and other supplies for main kitchen and units.
  • Served specific meals to patients with special dietary needs.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Reported and documented resident changes in consumption or behaviors.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Cleaned and maintained dining room during and after each meal service.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident.
  • Developed and oversaw preparation of specialized diets.
  • Established healthful and therapeutic meal plans and menus for individuals with health conditions.
  • Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.

Overview

25
25
years of professional experience

Education

Bachelor of Science -

Harris Stowe State University
St Louis, MO
05.2021

High School Diploma -

DezsreyMcCluer South-Berkeley High School
Ferguson, MO
05.2008

Some College (No Degree) -

St Louis Community College
St Louis, MO

Skills

  • Relationship Building
  • Health Standards Compliance
  • Verbal and Written Communication
  • Detail-Oriented
  • Communication
  • Fast Learner
  • Team Support and Collaboration
  • Team Leadership
  • Multi-Line Phone Systems
  • Work Planning and Organization
  • Multitasking and Prioritizing
  • Flexible Schedule
  • Supply Replenishment
  • Cross-Departmental Collaboration
  • Service Oriented
  • Multitasking and Organization
  • COVID-19 Safety Procedures
  • Complex Problem Solving
  • Dining and Amenity Recommendations
  • Service-Oriented
  • Professional and Courteous
  • Guest Service and Support
  • Trash Collection and Disposal
  • Storage Area Management
  • Polishing and Dusting
  • CDC Sanitation Guidelines
  • Customer Service
  • Room and Public Space Cleaning
  • Time Management

Timeline

Hospitality Assistant

Element Hotel
09.2021 - Current

Prep Cook

Brentmoor Retirement Community
09.2021 - Current

Healthcare Provider

Certified by Christ
06.2019 - 12.2019

Daycare Teacher

One to Grow on 2
05.2018 - 11.2018

Cashier

Walgreens
06.2015 - 05.2018

Laundry Attendant

Hampton Inn By Hilton
07.2014 - 12.2016

Lobby Attendant

Moonrise Hotel
05.2012 - 05.2014

Dietary Aide

Brentmoor Retirement Community
10.2000 - 05.2008

Bachelor of Science -

Harris Stowe State University

High School Diploma -

DezsreyMcCluer South-Berkeley High School

Some College (No Degree) -

St Louis Community College

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Dezsrey Williams