Deztaknee Johnson
Denver,CO
Summary
A dedicated and results-driven Communication major with a proven track record of success in public relations, customer service, and operations. Currently pursuing a bachelor's degree in communication with a 3.5+ GPA, Exceptional leadership, problem-solving, and communication skills. Seeking to leverage years of diverse experience in customer relations and team management to contribute to the growth and success of an innovative organization.
Overview
9
9
years of professional experience
Work History
Public Relations and Customer Service Lead
JadaPay
07.2024 - Current
- Lead and manage Public Relations and Customer Service departments, ensuring high levels of customer satisfaction and brand image alignment
- Oversee daily communication strategies, collaborating with internal teams and external stakeholders to develop effective messaging
- Develop press materials, social media posts, and newsletters to enhance the company's presence and reputation
- Act as point of contact for all customer inquiries, resolving complex issues and ensuring timely resolution
- Conduct training for new employees on customer service protocols and public relations tactics
Distributions Specialist
Pacific Premier Trust
12.2021 - 12.2023
- Managed distribution of assets and documents in a timely and accurate manner, ensuring compliance with industry regulations
- Coordinated communication between clients, legal teams, and internal departments to facilitate seamless transactions
- Maintained precise records of distributions, reconciling accounts and generating reports for senior management
- Provided superior customer service to clients regarding inquiries and updates on their distribution processes
Assistant Customer Service Manager
Pepper
11.2020 - 12.2021
- Assisted in leading a team of customer service representatives, overseeing day-to-day operations and customer support activities
- Trained and mentored team members on customer interaction best practices, fostering a collaborative work environment
- Monitored key performance indicators (KPIs) to assess team performance and identify opportunities for improvement
- Developed and implemented customer feedback loops to enhance service offerings and resolve complaints efficiently
Customer Service Representative
EZ Cater
01.2019 - 04.2020
- Delivered exceptional service to customers, ensuring order accuracy and timely delivery
- Managed customer inquiries through phone, email, and chat, providing prompt and clear resolutions
- Handled high-volume calls, prioritizing urgent issues and working efficiently to exceed customer expectations
- Collaborated with the logistics team to coordinate seamless event catering services for clients
Customer Service Representative
Transamerica
06.2015 - 12.2019
- Provided support for clients regarding their financial accounts, assisting with inquiries related to insurance, investments, and retirement planning
- Resolved issues related to billing, policy changes, and account adjustments while adhering to company policies and procedures
- Educated customers on available products and services, ensuring they were well-informed to make financial decisions
- Built and maintained strong client relationships through personalized, empathetic service
Education
Bachelor of Science - Communication
05.2026
- Expected Graduation Date: May, 2026
- Relevant Coursework: Public Relations, Organizational Communication, Media Writing, Digital Communication, Conflict Management, Persuasion and Rhetoric.
- GPA: 3.5
Skills
- Communication
- Public Relations
- Customer Service
- Team Leadership
- Problem Solving
- Project Management
- CRM Software
- Customer complaint resolution
- Call center experience
- Complaint handling
References
Available upon request.
Certifications and Awards
Employee of the Month, Pepper, 05/21
Timeline
Public Relations and Customer Service Lead - JadaPay
07.2024 - Current
Distributions Specialist - Pacific Premier Trust
12.2021 - 12.2023
Assistant Customer Service Manager - Pepper
11.2020 - 12.2021
Customer Service Representative - EZ Cater
01.2019 - 04.2020
Customer Service Representative - Transamerica
06.2015 - 12.2019
Purdue Global - Bachelor of Science, Communication
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