Deztany Montanye
Seffner,FL
Summary
Dynamic Reservations Manager known for strong conflict resolution and customer service skills. Successfully coordinated vehicle availability and customer pickups, ensuring a seamless experience and high satisfaction levels. Results-driven Reservations Manager skilled in managing customer inquiries and resolving issues efficiently. Known for exceptional teamwork and inventory management, contributing to increased operational effectiveness and customer satisfaction. Resourceful Reservations Manager recognized for high productivity and efficient task completion. Possess key skills in customer service management, reservation software proficiency, and conflict resolution. Excel in communication, teamwork, and time management to enhance operational effectiveness. Skilled in managing reservations and effectively coordinating with numerous departments. Brings experience in optimizing booking processes, negotiating contracts, and ensuring customer satisfaction. Strengths include strategic planning, team management, and problem-solving abilities. Previous roles demonstrate significant impact in improving operational efficiency and enhancing guest experiences.
Overview
4
4
years of professional experience
Work History
Reservations Manager
Uhaul
Tampa, Florida
01.2024 - Current
- Managed customer inquiries regarding reservations and rental processes.
- Coordinated scheduling of vehicle availability and customer pickups.
- Assisted customers with modifications to existing reservations efficiently.
- Resolved customer issues related to reservations promptly and professionally.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
Spa Attendant
Hard Rock Casino
Tampa, Florida
05.2025 - 07.2025
- Maintained cleanliness and organization of spa facilities at Hard Rock Casino.
- Monitored guest areas for safety, cleanliness, and overall comfort experience.
- Prepared treatment rooms by restocking supplies and ensuring equipment readiness.
- Ensured compliance with health and safety regulations within the spa environment.
- Responded promptly to guest inquiries, providing exceptional customer service consistently.
- Collaborated with staff to maintain a welcoming atmosphere for all visitors.
- Performed general cleaning duties such as vacuuming, dusting and sanitizing surfaces in the spa area.
- Instructed guests on safety procedures and spa policies.
- Showed appreciation to resort guests by thanking for business.
- Provided customer service and support to guests in the spa area.
- Monitored guest flow through the facility to ensure smooth operations throughout shifts.
- Maintained a professional appearance at all times while on duty.
- Completed daily reports detailing any maintenance issues that required attention or repair work.
Merchandise Stocker
Burlington
Brandon, Florida
10.2023 - 10.2023
- Stocked shelves with merchandise to maintain organized displays.
- Assisted customers by locating items and answering questions.
- Maintained cleanliness and safety of stock areas and sales floor.
- Supported seasonal sales by setting up promotional displays effectively.
- Organized backroom storage areas for efficient retrieval of items.
- Assisted customers with locating desired items throughout the store.
- Inspected products for defects or damages prior to stocking shelves.
- Inspected merchandise for defects or damages prior to stocking shelves.
- Sorted merchandise into appropriate areas according to size, type, style, color.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Cashier
Wingstop
Seffner, Florida
01.2023 - 05.2023
- Managed cash register, ensuring proper handling of cash and card payments.
- Assisted customers with menu selections and provided recommendations on wing flavors.
- Maintained cleanliness and organization of the dining area and cashier station.
- Collaborated with kitchen staff to ensure timely preparation of food orders.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Trained new cashiers on register operations and customer service best practices.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the menu.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
Cashier
Wendy's
Seffner, Florida
05.2022 - 05.2022
- Oversaw cash register operations, ensuring accurate cash and card payment processing.
- Maintained cleanliness and organization of dining area and cashier station.
- Collaborated with kitchen staff to facilitate timely food order preparation.
- Assisted customers with menu selections and addressed inquiries about menu items.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
GED -
Armwood
Seffner, FL05-2025
Skills
- Customer service
- Time management
- Conflict resolution
- Team collaboration
- Inventory management
- Microsoft Office
- Customer satisfaction
- Call control
- Customer reservations
- Sales
- Good judgment
- Teamwork
Languages
English
Professional
Timeline
Spa Attendant
Hard Rock Casino
05.2025 - 07.2025
Reservations Manager
Uhaul
01.2024 - Current
Merchandise Stocker
Burlington
10.2023 - 10.2023
Cashier
Wingstop
01.2023 - 05.2023
Cashier
Wendy's
05.2022 - 05.2022
GED -
Armwood