Deztinee Lewis
Avon Park,FL
Summary
Secure a challenging position in a reputable position, to fully utilize my training and skills. Hardworking results oriented worker, fast paced and work great under pressure and time constraints. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
4
4
years of professional experience
Work History
Front Desk/Night Auditor
Country Inn & Suites By Choice
Columbia, SC
04.2023 - 12.2023
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Ensured that all paperwork was processed properly before closing out shift.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Completed nightly updates to hotel rates and individual room charges.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Assisted hotel guests with check in and out procedures courteously.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Monitored reservations to track incoming parties and special events.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Front Desk/Night Auditor
Chateau Mar Golf Resort
Lauderhill, FL
08.2022 - 12.2022
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Ensured that all paperwork was processed properly before closing out shift.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Handled all cash transactions securely according to company policies and procedures.
- Monitored security camera footage in order to ensure safety of guests and staff members alike.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed nightly audit functions such as verifying account balances are correct.
- Managed wakeup calls for departing guests according to their requested times.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
Server
Olive Garden
Columbus, OH
06.2022 - 12.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Front Desk/Night Auditor
Drury Inn & Suites
Columbus, OH
02.2022 - 07.2022
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Balanced daily revenue and prepared end-of-shift reports for management review.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Handled all cash transactions securely according to company policies and procedures.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Communicated effectively with fellow staff members in order to provide seamless service delivery.
Medical Collections Specialist
Virtual Business Office
Columbia, SC
06.2021 - 12.2021
- Reviewed and processed patient accounts for collections purposes.
- Analyzed unpaid medical bills and determined appropriate collection action.
- Conducted research to resolve discrepancies in billing statements.
- Performed data entry tasks related to patient account information updates.
- Monitored accounts receivable aging reports on a regular basis.
- Documented all conversations between patients and staff related to collections activities.
Call Center Representative
DIRECTV
Columbia, SC
11.2020 - 05.2021
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Cashier
Us Hair Too
Columbus, OH
01.2020 - 10.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
Education
High School Diploma -
Whetstone High School
Columbus, OH06.2020
Skills
- Multi-Line Phone Systems
- Tracking Expenses
- Managing Reception
- Inventory Oversight
- Customer Assistance
- Reservations
- Overseeing Front Desk
- Account Balancing
- Payment Collection
- Transaction Processing
- Oral and Written Communications
- Monitoring Revenue
- Checking Guests in and Out
- Balancing Accounts
- Guest Services
- Credit and Cash Payments
- Greeting Guests
- Payment Oversight
- Posting Charges
- Correspondence Management
- Supply Stocking
- Room Inventory
- Generating Reports
- Revenue Monitoring
- Front Desk Operations
- Performing Wake-Up Calls
- Safety and Security Procedures
- Report Generation
- Mail and Packages
- Time Management
- Resolving Issues
References
References available upon request.
Timeline
Front Desk/Night Auditor
Country Inn & Suites By Choice
04.2023 - 12.2023
Front Desk/Night Auditor
Chateau Mar Golf Resort
08.2022 - 12.2022
Server
Olive Garden
06.2022 - 12.2022
Front Desk/Night Auditor
Drury Inn & Suites
02.2022 - 07.2022
Medical Collections Specialist
Virtual Business Office
06.2021 - 12.2021
Call Center Representative
DIRECTV
11.2020 - 05.2021
Customer Service Cashier
Us Hair Too
01.2020 - 10.2020
High School Diploma -
Whetstone High School