Open To Work
Deztini Wilson
Mansfield,US
Summary
Dynamic, customer-centric professional with extensive experience as a licensed insurance agent, claims adjuster, and member care advisor. Proven ability to cultivate strong client relationships, resolve complex issues, and deliver exceptional service characterized by professionalism and empathy. Expertise in evaluating claims, clarifying insurance coverage, and guiding members through benefits and policy inquiries ensures informed decision-making. Recognized for outstanding communication skills, meticulous attention to detail, and a commitment to achieving positive outcomes while adhering to industry regulations in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Licensed Insurance Agent
GEICO
Richardson, TX
06.2024 - 03.2026
- Directed processing of policy changes, endorsements, cancellations, and renewals to maintain high levels of customer satisfaction.
- Conducted thorough risk assessments for prospective clients to determine appropriate coverage options, improving policy accuracy
- Analyzed customer needs to recommend appropriate policy solutions and enhancements.
- Provided expert guidance on insurance products and coverage options to clients.
Claims Adjuster
State Farm
Irving, TX
02.2023 - 05.2024
- Investigated claims and assisted customers with claim information, ensuring timely and accurate resolutions
- Facilitated efficient communication through high volume of outbound and inbound calls to enhance customer satisfaction.
- Utilized dual monitors to efficiently navigate six different software platforms daily, increasing productivity
- Evaluated claims to determine coverage and liability based on policy terms.
- Conducted detailed investigations to gather evidence and assess claim validity.
Banking Specialist
Wells Fargo
Westlake, TX
05.2022 - 01.2023
- Provided assistance to customers in managing business and personal banking accounts, ensuring accurate updates of personal information and timely submission of travel plans.
- Created and investigated claims for mobile deposits and regular transactions, ensuring accurate reimbursement decisions
- Provided reimbursements for approved transactions and monthly fees, enhancing customer satisfaction
- Paid close attention to detail during transaction investigations to determine eligibility for customer reimbursements
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record maintenance.
- Assisted clients with account inquiries, resolving issues promptly to enhance customer satisfaction.
Member Care Advisor
Lindsey Health
Dallas, TX
01.2021 - 04.2022
- Assisted customers with dental and vision policies, processing payments and checking claim usage to ensure policy accuracy
- Processed policy reinstatements and updated beneficiary and policyholder information as needed
- Provided detailed policy information to customers, improving understanding of coverage options
- Engaged with dental providers to enhance customer experience by ensuring access to in-network care options.
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Facilitated member onboarding processes to enhance user experience and retention.
Education
Medical Assisting - In college
Concorde Career College
Grand PrairieUpper secondary education - undefined
Seguin High School
Arlington, TX, USNursing - undefined
Texas success academy
06-2020
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Claims handling proficiency
- Sales strategy development
- Insurance sales strategy
- Policy adjustment
- Licensed insurance agent
- Auto insurance
- Upselling
- Negotiation
Accomplishments
- Resolved product issue through consumer testing.
- licensed to adjust claims
- licensed for property and casualty insurance
- Achieved the highest upselling agent in my latest role
Certification
- All-Lines Adjuster License
- Property & Casualty License
- Personal Lines License
- Insurance Producer License
- Life Insurance License
- Certified Medical Assistant
- Driver's License
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Authorized to work in the US for any employer
Timeline
Licensed Insurance Agent
GEICO
06.2024 - 03.2026
Claims Adjuster
State Farm
02.2023 - 05.2024
Banking Specialist
Wells Fargo
05.2022 - 01.2023
Member Care Advisor
Lindsey Health
01.2021 - 04.2022
Nursing - undefined
Texas success academy
Upper secondary education - undefined
Seguin High School
Medical Assisting - In college
Concorde Career College