Deztinii Hightower
Midwest City,OK
Summary
Detail-oriented and results-driven professional with extensive experience in administrative support, data management, and process optimization. Proven ability to organize case files, analyze data, and streamline operations for efficiency. Strong background in legal administration, quality assurance, and database management. Adept at problem-solving, process improvement, and team leadership. Seeking a career transition into Quality Assurance Analyst (QA), Database Administration (DBA), or a Supervisory Role to leverage analytical and leadership skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Legal Secretary IV
Oklahoma Tax Commission
08.2022 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for attorneys.
- Maintain confidential legal case files and track legal documentation with high accuracy.
- Assist in process optimization projects, including updating SOPs and tracking reports for legal support.
- Organize litigation meetings, prepare agendas, and manage legal correspondence.
- Analyze and produce case file documentation to ensure compliance and accuracy.
Executive Assistant
Oklahoma Tax Commission
03.2022 - 08.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Administrative Assistant
OU Physicians
10.2021 - 03.2022
- Maintained confidential office records and handled administrative functions for a neurosurgeon.
- Assisted with data analysis for budget reports and inventory tracking.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed appointments, organized office materials, and provided support in personnel training.
- Maintained confidential office records and handled administrative functions.
- Assisted with data analysis for budget reports and inventory tracking.
- Managed appointments, organized office materials, and provided support in personnel training.
- Coordinated interview scheduling for students in the neurosurgery program, including arranging their full-day itinerary.
- Organized transportation (limo service), breakfast, and lunch for candidates and the department.
- Escorted candidates throughout the facility and ensured a seamless interview experience.
- Updated the neurosurgeon's CV and assisted with scheduling meetings for the neurosurgeon.
Patient Service Representative Team Lead
OU Physicians
03.2017 - 10.2021
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Supervised administrative staff and provided training for new hires.
- Conducted employee evaluations and provided constructive feedback to enhance performance.
- Managed scheduling, patient triage, and insurance verification.
- Created, organized, and maintained patient charts and electronic medical records.
- Acted as a liaison between departments to enhance workflow and operational efficiency.
- Facilitated difficult conversations with employees regarding performance improvements.
Patient Services Representative I, II, III
OU Physicians
08.2013 - 03.2017
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Education
Bachelor of Science - Business Management
Mid-America Christian University
Oklahoma City, OK03-2025
Associate of Science - Health Care Administration
OSU-OKC
Oklahoma City, OK05-2019
High School Diploma -
Carl Albert High School
Midwest City, OK05-2012
Skills
- Leadership experience in Training, mentoring, and supervising staff
- Proven ability to Optimize workflows and improve operational efficiency
- Strong organizational and problem-solving skills
- Experience in maintaining case files, databases, and structured data entry
- Knowledge of Data organization, reporting, and system tracking
- Strong experience in Data validation, document review, and error identification
- Ability to Analyze workflows and optimize processes for efficiency
- Calendar management
Certification
- Google Project Management Certificate
- Leadership & Team Management Training
- SQL Fundamentals (In Progress)
- Software Testing Basics (Planned)
Timeline
Legal Secretary IV
Oklahoma Tax Commission
08.2022 - Current
Executive Assistant
Oklahoma Tax Commission
03.2022 - 08.2022
Administrative Assistant
OU Physicians
10.2021 - 03.2022
Patient Service Representative Team Lead
OU Physicians
03.2017 - 10.2021
Patient Services Representative I, II, III
OU Physicians
08.2013 - 03.2017
- Google Project Management Certificate
- Leadership & Team Management Training
- SQL Fundamentals (In Progress)
- Software Testing Basics (Planned)
Bachelor of Science - Business Management
Mid-America Christian University
Associate of Science - Health Care Administration
OSU-OKC
High School Diploma -
Carl Albert High School
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