DeZundre Clark
Fort Worth,TX
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Clerk
United Refrigeration (temp agency)
Fort Worth, TX
01.2023 - 06.2023
- Managed the creation of accurate bills for groups along with reconciling all charges.
- Working with the Conference Planning Department to ensure accuracy in packages & attrition
- Researched and verified group charges, created and sent bills to group contact
- Provides support in the collection process and assists with guest disputes regarding billing.
Account Receivable
DFW Hilton Lakes (Covid 19)
Grapevine, TX
11.2019 - 03.2020
- Performed detailed audits on customer accounts to identify any irregularities or errors.
- Processed incoming payments in accordance with standard procedures.
- Provided detailed reports on collection activities as requested by management.
- Reviewed accounts and negotiated repayment plans with clients.
Front Desk Agent
Hampton Inn Suites Alliance
Fort Worth, TX
08.2016 - 11.2019
- Complete and balance M3 Accounting and Manager Packet after audit nightly
- Complete Suite Shop recovery
- Communicate with staff members on what happens throughout your shift
- Perform and understand check-in & check-out, reservation procedures
- Help create HHonors for customers if needed.
Night Auditor
Homewood Suites Cityview
Fort Worth, TX
07.2015 - 08.2016
- Completes and transmits daily management and accounting reports and supporting documents
- Ensure the accurate accounting of hotel revenues and expenses
- Track room revenues and other front office operating statistics
- Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
Assistant Manager
Firehouse Subs Burleson
Burleson, TX
12.2008 - 01.2016
- Resolve issues to maintain guest satisfaction
- Train and supervise new employees
- Stock truck orders
- Maintain a safe work environment, adhering to all established food and safety guidelines
- Greet customers with good hospitality.
Education
TCC Community College
05-2016
High School Diploma -
Crowley High School
05.2009
Skills
- Front Desk Management
- Guest Relations
- Report Generation
- Credit and cash payments
- Front Office Support
- Room assignments
- Oral and written communications
- Team Oversight
- Data Entry
- Microsoft Outlook
- Office equipment proficiency
- Customer Service
- Accounts Receivable Software
- Audit Procedures
Timeline
Accounts Receivable Clerk
United Refrigeration (temp agency)
01.2023 - 06.2023
Account Receivable
DFW Hilton Lakes (Covid 19)
11.2019 - 03.2020
Front Desk Agent
Hampton Inn Suites Alliance
08.2016 - 11.2019
Night Auditor
Homewood Suites Cityview
07.2015 - 08.2016
Assistant Manager
Firehouse Subs Burleson
12.2008 - 01.2016
TCC Community College
High School Diploma -
Crowley High School
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