Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dezyrea Hornbaker

Kennesaw,GA

Summary

Adept in animal handling and customer service, I significantly enhanced pet welfare and client satisfaction at Atlanta Pet Resort. Leveraging skills in animal behavior and effective communication, I streamlined kennel operations and improved safety protocols, resulting in a 30% increase in repeat business. My proactive approach and dedication to animal welfare advocacy set me apart.

Overview

9
9
years of professional experience

Work History

Lead Kennel Technician

atlanta pet resort
Marietta, GA
05.2024 - Current
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Ensured the safety of all animals in the kennel by monitoring their behavior and responding appropriately to any signs of distress or aggression.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Assessed animals for injury and illness.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Managed inventory of pet supplies such as food, bedding materials, toys and other items.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Followed precise feeding instructions and schedules for animals under care.
  • Trained new employees on proper handling techniques for animals while providing ongoing support and guidance throughout their employment period.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Provided daily care for cats and dogs, including feeding, grooming, walking, bathing, exercising and cleaning kennels.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Recorded animal information accurately in log books and computer databases.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Walked and exercised dogs during owner absences.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Performed basic maintenance duties within the kennel area such as cleaning cages and kennels, sweeping floors and emptying litter boxes.
  • Monitored food supplies and ensured adequate levels were maintained at all times.

Pet Care Associate

luv bug petsitting
Marietta, GA
03.2023 - 07.2024
  • Followed precise feeding instructions and schedules for animals under care.
  • Noted unusual behavior and contacted owners regarding health-related issues.
  • Conducted regular walks for dogs, ensuring physical activity and socialization.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Ensured safety of pets during outdoor activities, preventing accidents or escapes.
  • Managed multiple pet care assignments simultaneously, demonstrating strong organizational skills.
  • Communicated with clients regularly regarding their pet's care needs and progress.
  • Fed animals twice daily and refilled water dish.
  • Implemented pet owners' specific care routines, ensuring consistency in pets' schedules.
  • Offered companionship and playtime to pets, focusing on their emotional well-being.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Kept detailed records of pet care activities, preferences, and any notable incidents.
  • Utilized pet care apps and software to update owners with photos and reports on their pets' well-being.
  • Administered oral medications as prescribed by the veterinarian or client instructions.
  • Walked dogs on a regular basis, ensuring they were kept safe and healthy.
  • Provided companionship to animals by playing with them or providing belly rubs.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Walked dogs regularly to promote exercise and maintain proper health and fitness.

Daycare Assistant Teacher

Bright Future Child Daycare
Kennesaw, GA
07.2022 - 04.2023
  • Monitored children during nap time, ensuring a quiet and restful environment.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
  • Helped maintain an orderly classroom environment by enforcing rules regarding student conduct.
  • Provided a safe, secure and nurturing environment for the children.
  • Planned and organized activities to meet the physical, emotional and social needs of the children.
  • Coordinated outdoor activities that encouraged physical activity and awareness of nature.
  • Collaborated with other daycare assistants to create a cohesive and supportive team environment.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
  • Implemented positive discipline techniques to guide children's behavior.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Read aloud and played alphabet games to encourage early literacy.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Assisted children with hygiene tasks, including handwashing and bathroom breaks.
  • Supervised indoor and outdoor playtime including setting up equipment and organizing games or crafts.

Customer Service Associate Cashier

AndThat
Kennesaw, GA
02.2020 - 07.2022
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Promoted special offers and discounts throughout the store.
  • Greeted customers promptly and responded to questions.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Welcomed customers, offering assistance to help find store items.
  • Provided excellent customer service by responding promptly to inquiries and requests.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Verified age for alcohol purchases according to state regulations.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed payments using cash registers and credit card machines.
  • Answered phone calls to assist customers with questions and orders.
  • Followed company policies regarding returns, exchanges, refunds procedures.
  • Informed customers of in-store promotions or pricing specials.
  • Managed returns and exchanges in accordance with company policies and procedures.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Assisted other departments when needed during busy periods.
  • Recommended, selected, located, and obtained products to meet customer needs.

Kennel Technician

The Dog House Pet Resort
Acworth, GA
08.2015 - 02.2018
  • Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
  • Followed precise feeding instructions and schedules for animals under care.
  • Cared for pets during owners' absences.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Provided nail trims and ear cleaning as requested by the customer.
  • Delivered excellent service to pet owners to drive repeat business.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Maintained cleanliness of the facility at all times.
  • Monitored animals for signs of distress or discomfort during bath time.
  • Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
  • Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
  • Walked and exercised dogs during owner absences.
  • Performed dog brushing services including dematting and flea treatments.
  • Cleaned and sanitized tubs, tools, and equipment after each use.

Education

High School Diploma -

Allatoona High School
Acworth, GA
05-2020

Skills

  • Customer service
  • Feline behavior
  • Animal handling expertise
  • Animal restraint techniques
  • Canine behavior
  • Feeding techniques
  • Sanitation protocols
  • Animal monitoring
  • Feeding management
  • Kennel maintenance
  • Exercise management
  • Animal bathing
  • Childcare
  • Good communication
  • Special needs dogs
  • Senior dog care
  • Animal welfare advocacy
  • Potty training
  • Separation anxiety
  • Playtime supervision
  • Shelter volunteering

Timeline

Lead Kennel Technician

atlanta pet resort
05.2024 - Current

Pet Care Associate

luv bug petsitting
03.2023 - 07.2024

Daycare Assistant Teacher

Bright Future Child Daycare
07.2022 - 04.2023

Customer Service Associate Cashier

AndThat
02.2020 - 07.2022

Kennel Technician

The Dog House Pet Resort
08.2015 - 02.2018

High School Diploma -

Allatoona High School

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Dezyrea Hornbaker