Dezzera Howard
Thomson,GA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Looking for other career options and to learn new skills.
Overview
15
15
years of professional experience
Work History
Account Manager
ADP
01.2023 - Current
- Managed 21 accounts
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
TRANSPORTATION ASSOCIATE
AMAZON FULFILLMENT CENTER
09.2021 - 01.2023
- Enhanced over 200 timely deliveries by optimizing transportation routes and schedules.
- Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
- Maintained compliance with all federal, state, and local regulations regarding transportation services.
- Continuously stayed up-to-date on industry trends and best practices, implementing new strategies to maintain competitive edge.
- Expedited critical shipments by prioritizing time-sensitive cargo and coordinating efficient routing options.
- Assisted in training over 100 new employees on processes, procedures, and safety protocols to uphold high standards of performance.
- Developed strong working relationships with clients, vendors, carriers, ensuring smooth business transactions in every interaction.
- Implemented new software systems that streamlined transportation tracking processes resulting in increased productivity.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
SUPERBA OPERATOR /QUALITY ASSURANCE
SHAW INDUSTRIES
06.2015 - 09.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained safe working environments by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to over 80 newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Performed quality checks to identify finish discrepancies.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
HUMAN INTELLIGENCE COLLECTOR
ARMY RESERVES
09.2009 - 05.2013
- Supported decision-making processes by providing timely and accurate intelligence to commanders and staff members.
- Implemented strict counterintelligence measures during source engagements, minimizing any potential risks or compromises to US interests or personnel safety.
- Maintained open lines of communication between all elements involved in collection process, ensuring efficient coordination and execution of tasks as required.
- Developed comprehensive reports that detailed information gathered from human sources, contributing to better understanding of operational environment.
- Ensured compliance with all applicable regulations during intelligence collection activities, maintaining highest ethical standards throughout operations.
- Enhanced intelligence collection by conducting thorough interviews and interrogations with various sources.
- Prepared detailed 235 risk assessments based on collected data, allowing mission planners to make informed decisions about resource allocation and priorities.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Assisted in development of intelligence strategies and policies to support operations.
- Identified key persons of interest through extensive network analysis, targeting individuals who could provide critical insights into enemy operations.
Education
BBA - Human Resources Management
STRAYER UNIVERSITY
Augusta, GA09.2022
Associate of Applied Science - Business Administration And Management
STRAYER UNIVERSITY
Augusta, GA08.2022
High School Diploma -
THOMSON HIGH SCHOOL
Thomson, GA05.2009
Skills
- Teamwork and Collaboration
- Client Relations
- Data Analytics
- Data-driven decision-making
- Systems and software expertise
- Internet savvy
- Database Management
- Research and Data Analysis
- Excellent attention to detail
- Risk Assessments
- Negotiation and Conflict Resolution
- Compliance requirements
- Microsoft Outlook, Word, and Excel
- Internal loss prevention
- Schedule Management
Assessments
- HR: Compensation & benefits, Proficient, 07/01/22, Knowledge of compensation and benefits programs
- Work style: Reliability, Proficient, 04/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Recruiting, Proficient, 01/01/23, Managing the candidate sourcing and selection process
- Management & leadership skills: Impact & influence, Proficient, 01/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation, Proficient, 04/01/22, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Account Manager
ADP
01.2023 - Current
TRANSPORTATION ASSOCIATE
AMAZON FULFILLMENT CENTER
09.2021 - 01.2023
SUPERBA OPERATOR /QUALITY ASSURANCE
SHAW INDUSTRIES
06.2015 - 09.2021
HUMAN INTELLIGENCE COLLECTOR
ARMY RESERVES
09.2009 - 05.2013
BBA - Human Resources Management
STRAYER UNIVERSITY
Associate of Applied Science - Business Administration And Management
STRAYER UNIVERSITY
High School Diploma -
THOMSON HIGH SCHOOL