Dezzie Rodriguez
Tampa,FL
Summary
Personable Army Veteran with proven history of improving effectiveness of workplace communication and coordination. Bringing strong written and verbal communication skills and proficiency in administration. Energetic leader with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Delta
02.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Training Room Clerk
U.S. Army
07.2020 - 09.2022
- Worked with all Army sections across the Headquarters Battery to manage and process all leave and passes, awards, and other important or sensitive documents that were needed to be processed or pushed higher within the chain of command
- Managed the inprocessing, outprocessing, and filing of all personal documentation
- Maintained up to date data for all soldiers and sections within HQ Battery including physical fitness scores, range scores, certifications, calendar events critical to completing the daily, weekly, and monthly missions using an Army software, DTMS
- Worked with powerpoint and excel to complete tasks submitted by the Battery XO, 1st Sergeant, and Commander
- Was the Battery Commander's personal driver.
Fire Control Specialist
U.S. Army
11.2019 - 09.2022
- Coordinated and integrated weapons operations including rockets
- Processed and relayed tatical battlefield information to a network of joint fires in support of mission-based operations
- Integrated information from multiple users and sensors through the Army and other service networks using computer and database systems
- Worked in a team-setting demonstrating the ability to multi-task and perform well under pressure.
Sales Supervisor
CarBuyer USA
01.2017 - 11.2019
- Purchased vehicles throughout the United States on behalf of a dealer
- Remained in constant contact with sellers/buyers to move vehicles to and from a staging area in order to conduct multi-point vehicle inspections for an offer to the seller/buyer
- Supervised other sellers performance including sales to leads ratio, customer contact, and marketing
- Handled marketing and leads in a timely manner to produce sales in the top 10%.
Trainer/ Sales Manager
Infinity Sales Group
08.2011 - 01.2017
- Trained all new employees for the Broadband Department on the products, internet knowledge needed to succeed, and sales techiniques that are effective while building a relationship with the customer
- Adminstered tests needed during training to validate the new employees' understanding of the lessoned taught
- Lead a high-performing team of sales consultants supporting a designated account through customer engagements
- Actively identified and engaged new potential accounts through individual sales efforts to increase market penetration and exceed sales targets
- Overseen and maintain the sales pipeline's functionality from prospecting and lead generation to closing the sale and creating a referral-based sales channel
- Resolved personal/business internet needs establishing service available based on location and best fit for the customer
- Accelerated account growth, driving revenue, and paving the way for regional and national expansion opportunities.
Education
General Studies -
Broward College
Fort Lauderdale, FLHigh School -
Coconut Creek High
Coconut Creek, FL06.2011
Skills
- Leadership
- Adaptability
- Active Listening
- Data Entry
- Computer Literacy
- Microsoft Office
- Excellent Communication
- Dependable
- Self-Motivated
- Customer service
- Multitasking Abilities
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Safety Procedures
- Leadership Qualities
- Emergency Procedures
- Cultural Awareness
- Administrative tasks
- FAA Regulations
- Emergency Response
- Airline Operations
References
Available Upon Request
Timeline
Flight Attendant
Delta
02.2023 - Current
Training Room Clerk
U.S. Army
07.2020 - 09.2022
Fire Control Specialist
U.S. Army
11.2019 - 09.2022
Sales Supervisor
CarBuyer USA
01.2017 - 11.2019
Trainer/ Sales Manager
Infinity Sales Group
08.2011 - 01.2017
General Studies -
Broward College
High School -
Coconut Creek High