Dezzy Hines, BSN, RN
Coon Rapids,MN
Summary
Compassionate and detailed oriented registered nurse with 6 years of experience in case management, acute care, long term care and behavioral health. Healthcare professional with solid background in providing high-quality patient care and clinical support. Recognized for collaborative teamwork and results-driven approach, consistently adapting to changing medical needs and priorities. Skilled in patient assessment, medication administration, and maintaining accurate medical records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Urgent Care Registered Nurse
Allina Health
09.2022 - Current
- Charge nurse role handling high acuity patients, emergency situations, delegating, and precepting
- Collecting vital signs, medication administration, wound care, EKGs, DME supplies, and collecting diagnostic specimens
- Providing care over the telephone/triaging patients, reporting results over the phone, inbasket management, medication refills, educating patients about their diagnoses, establishing care plans, and participating in quality improvement activities
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Registered Nurse
Minnesota Professionals Agency
10.2018 - Current
- Fill in for Registered Nurses that are on vacation in the transitional care unit, hospitals, assisted living facilities, and memory care units
- Supervise multidisciplinary team members as charge nurse such as nursing assistants and LPN's with daily tasks and utilize problem solving skills to seek solutions
- Work with adolescents, adults, and the geriatric population
- Medication administration for high risk patients, medication checks, and medication set ups for resident assistants
- Strong assessment skills, medication charting, effective communication with physicians, and communication with patients and their family members
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
MSHO Care Coordinator
HealthPartners
08.2024 - 10.2024
- Care coordinator for members who are 65+ on a MSHO/MSC+ health plan
- Telephonic assessments, establishing patient centered care plans, discharge planning, claims review and working independently
- MnCHOICES certified; Conduct health risk assessments and support plans to identify needs
- Short term travel contract with Interim Staffing
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
- Maintained professional competence by staying current on industry trends, best practices, and regulatory requirements specific to utilization review nursing.
- Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
Behavioral Health Case Manager
Blue Cross Blue Shield
09.2023 - 08.2024
- Providing case management services to members with mental health, emotional, or substance abuse issues
- Telephonic assessments, follow ups, care plan establishments, change of care and discharge planning
- Educating members on benefits related to treatment options, establish a care plan, communicate with families and support groups
- Case audits, claim reviews and utilization management projects related to appropriate billing based on necessity
- Reduced hospital readmissions with thorough case management and effective coordination of care.
- Streamlined case management processes through diligent organization, improving efficiency within the team environment.
- Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.
- Established positive rapport with clients to foster trust and promote engagement in their treatment process.
- Led regular case conferences to review client progress, identify potential barriers to success, and adjust treatment plans accordingly.
- Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
- Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
Telephone Triage Nurse & Refill RN
North Memorial Health
04.2023 - 06.2024
- Telephonic triage nurse performing assessments, capture health information/systems into EHR
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Conducted quality assurance reviews of recorded calls, identifying areas for improvement in service delivery and overall performance metrics.
- Supported efficient clinic operations by managing high call volumes and prioritizing urgent cases appropriately.
RN Care Coordinator
Hennepin Healthcare
07.2023 - 09.2023
- Inpatient care coordinator in the critical care department, travel assignment
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed prior authorization review of services requiring notification.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
Telephonic Injury Triage Nurse/Onsite Case Manager RN
Medcor
10.2020 - 09.2022
- Assess patients and collect details data related to illness or work-related injuries
- Follow up with injured employees weekly that have open workers compensation cases
- Establish and update care plans
- Utilize appropriate algorithms and protocols during each telephonic interaction
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
- Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures.
Urgent Care Registered Nurse
MedExpress Urgent Care
01.2020 - 08.2022
- Liaised with physicians on discharge plans and created outpatient instructions for patients not admitted to hospital.
- Managed patients with multiple chronic health conditions, acute episodes of care and behavioral health challenges while promoting and supporting prevention and wellness.
- Ensured accurate documentation for each patient visit, maintaining thorough records of medical history, vital signs, and treatment outcomes.
- Managed complex cases with comorbidities by developing tailored nursing care plans that addressed both acute symptoms and chronic conditions effectively.
- Reduced wait times by implementing effective time management strategies and multitasking abilities in a high-stress environment.
RN Case Manager
State of Minnesota
04.2022 - 07.2022
- Provides care for patients with substance abuse diagnoses that are legally required to stay in an inpatient facility
- Care management/case manager for patients throughout their commitment to the facility
- Medication management, therapeutic communication, educating patients on coping skills and leading nursing groups
- Facilitating nursing groups that focus on mental health, coping skills, and health related topics
- Working closely with the PMHNP & psychiatrists; following orders & completing daily nursing assessments
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Inpatient Psychiatry Nurse
University of Vermont Medical Center
10.2021 - 02.2022
- Cares for both voluntary & involuntary individuals requiring acute mental health care
- Pre & post ECT care
- Medication management, documenting continuously on patients' health status, establishing care plans, and teaching coping skills
- Actively participate in treatment plans and treatment rounds
- Establishing care plans
- Work closely with MHT/LNAs, RNs, Physicians, Social Workers, Students & Group Therapists
- Conducts intake assessments through interviews with patients and relatives to gather case history
- Provide a safe environment within the locked unit, therapeutic communication, medication administration, and plans/provides nursing care for patients
RN Case Manager
Hennepin Home Health Care Agency
09.2019 - 09.2021
- Providing care through skilled nursing visits such as medication management, education, making referrals, communication with providers, and managing wound care
- Performing admissions using OASIS, resumption of cares, recertifications based on medicare guidelines, discharges, and cadi waivers
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
Registered Nurse
Monarch Healthcare Management
09.2018 - 12.2018
- Communicates effectively with patient/family, physicians, the interdependent team, and other disciplines regarding the plan of care
- Contributes information specific to the patient's response to education, medication therapy, pain control, skin condition, bowel/bladder training, and discharge planning
- Medication administration through PEG tubes, orally, and through intravenous routes
- Provide quality care for patients recovering from medical and surgical conditions
- Assess for rehabilitative potential and collaborate with appropriate therapeutic modality
- Charge Nurse on day shift
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Education
Bachelor in Science of Nursing -
Capella University
04.2019
Associate of Science in Professional Nursing -
Rasmussen College
09.2018
Skills
- ICD-10
- Utilization Management
- Case Management
- Clinical Documentation Improvement
- DRG
- Health Information Management
- Health information management
- Triage prioritization
Certification
- RN License
- BLS Certification
Timeline
MSHO Care Coordinator
HealthPartners
08.2024 - 10.2024
Behavioral Health Case Manager
Blue Cross Blue Shield
09.2023 - 08.2024
RN Care Coordinator
Hennepin Healthcare
07.2023 - 09.2023
Telephone Triage Nurse & Refill RN
North Memorial Health
04.2023 - 06.2024
Urgent Care Registered Nurse
Allina Health
09.2022 - Current
RN Case Manager
State of Minnesota
04.2022 - 07.2022
Inpatient Psychiatry Nurse
University of Vermont Medical Center
10.2021 - 02.2022
Telephonic Injury Triage Nurse/Onsite Case Manager RN
Medcor
10.2020 - 09.2022
Urgent Care Registered Nurse
MedExpress Urgent Care
01.2020 - 08.2022
RN Case Manager
Hennepin Home Health Care Agency
09.2019 - 09.2021
Registered Nurse
Minnesota Professionals Agency
10.2018 - Current
Registered Nurse
Monarch Healthcare Management
09.2018 - 12.2018
Associate of Science in Professional Nursing -
Rasmussen College
Bachelor in Science of Nursing -
Capella University
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