Christian Santos
Euless,TX
Summary
A Passion for people and the community. Over 20 years of experience in Retail Sales and Customer Service environments. Extraordinary interpersonal skills with a strong Team orientation. Positive thinking, self-starter with a proven track record of High Achievement. Ability to work under Pressure and meet Deadlines. Proficient with MS Office, Word, PowerPoint and Excel. Strong written and verbal skills; Bilingual in English/Spanish. Ability to navigate multiple computer systems, applications and utilize search tools to find information. Ability to train and develop associates to become their best.
Experienced with fleet coordination and logistics, ensuring seamless operations. Utilizes strong organizational skills and problem-solving abilities to maintain fleet schedules and handle maintenance efficiently. Knowledge of inventory management and operational support, contributing to optimized fleet performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Fleet Service Clerk
American Airlines
02.2022 - Current
- Guided planes for all arrivals and departures with strong focus on safety.
- Worked closely with dispatch teams to ensure seamless coordination of vehicle assignments, resulting in improved on-time performance rates and reduced idle time.
- Increased team productivity by providing ongoing training and support to fellow Fleet Service Clerks.
- Documented all required information regarding cargo weight and destination.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Contributed to a safer work environment by enforcing compliance with company safety policies and procedures among staff members.
- Implemented new technologies such as GPS tracking devices to enhance real-time monitoring capabilities of fleet vehicles'' locations and statuses.
- Maintained accurate documentation of performed work and completed tasks.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Improved customer satisfaction with timely deliveries through effective route planning and scheduling adjustments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
CEO
Metroplex Roofing and Remodeling LLC
01.2020 - 11.2023
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Fostered strong relationships with industry partners to expand business opportunities.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Preferred Sales Specialist
Bank of America
04.2018 - 06.2021
- Communicate effectively and confidently with all clients to make their financial lives better
- Fulfill internal and external customer needs by developing and building a rapport with them in a short period of time and with a deeper relationship be able to offer products and services offered by all areas of the bank
- Served as a leader and coach for my team and other teams
- A true team player
- Develop and assist in training associates during OJT (on job training) and floor walking
- Utilized as apprentice coach to help close the gap for associates who need assistance in meeting their goals
- Assisted in monitoring calls with a focus on performance development, call handling statistics and service level to ensure policies and procedures are adhered to along with quality standards being met
- Knowledge of banking operations and systems such as nice, clms and real time reports
Ramp Agent
Envoy Air
01.2016 - 03.2020
- Responsible for loading and unloading baggage and other cargo as well as transporting these items to and from the aircraft, terminal and bag room
- Clean and service cabin interiors with equipment and supplies
- Use powered equipment, such as cargoveyors, industrial tractors, forklifts, and motor scooters
- Will also manually operate equipment such as hand trucks, lavatory service carts, cargo and baggage carts
- Handle all responsibilities in a safe and timely manner to ensure all bags, cargo, passengers, and planes are loaded and unloaded properly for all arrivals and departures
CEO
S&L Painting and Remodeling LLC
05.2014 - 03.2018
- Meet Customers on a daily basis to offer options for their projects
- Provide Customer service with high quality communication skills to close the sale within the first estimate being provided
- Deliver photos of previous work along with references as requested
- Provide customer with step by step details of process of the remodel being completed
- Submit and request contract to be signed and dated by customer to get project started in a timely matter
- Complete the remodel and ensure customer is satisfied with completion
- Develop and train my employees
- By implementing a training program with my employees, it improved our quality of work produced and I retained skilled employees
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
Lead Bilingual Sr. Account Representative
ARS National
09.2011 - 03.2014
- Serviced high quality clients such as Citibank, Home Depot, Macy's, Target, Sears, Citi Financial and Personal Loans
- Called customers and sold the benefits of paying back their credit card, loans, auto loan and medical debt
- Negotiated payments with customer who are struggling financially
- Communicated at all times with our customers assertively, effectively and professionally all while building rapport and a positive relationship with our customers
- Consistently meeting and exceeding weekly and monthly goals
- Assist and develop struggling fellow collectors with different methods to help them achieve their goals
Education
Business Management -
Interamerican University
01.2005
High School Diploma -
Antilles Military Academy
01.2003
Skills
- Dangerous goods handling
- Ground support coordination
- Safety awareness
- Forklift operation
- Stress tolerance
- Airport safety regulations
- Baggage management
- Safety regulations
- Airline policies
- Aircraft servicing
- Cargo handling expertise
- Arrival and departure duties
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Punctuality
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Decision-making
- Heavy lifting
- Detail-oriented
- Self motivation
- Interpersonal skills
Accomplishments
- Resolved product issue through consumer testing.
- Achieved a satisfactory turnaround plane in the rain by completing all the safety measures with accuracy and efficiency.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Fleet Service Clerk
American Airlines
02.2022 - Current
CEO
Metroplex Roofing and Remodeling LLC
01.2020 - 11.2023
Preferred Sales Specialist
Bank of America
04.2018 - 06.2021
Ramp Agent
Envoy Air
01.2016 - 03.2020
CEO
S&L Painting and Remodeling LLC
05.2014 - 03.2018
Lead Bilingual Sr. Account Representative
ARS National
09.2011 - 03.2014
High School Diploma -
Antilles Military Academy
Business Management -
Interamerican University
Similar Profiles
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines