Michele Freeman
Administrative Assistant
Woodbridge,VA
Summary
A-+- PC Service and Support, Microsoft NT 4.0, Networking Essentials, Administering NT and Core Technologies IBM PC compatibles: Hardware installation, software installation and configuration. Supervised and Trained New Personnel Proficient in the following programs: Microsoft Teams, Windows, Word, WordPerfect, Excel, Power Point ICOMS, Oracle and OPTIX. Established and delegated work priorities, schedules, and daily tasks. Extensive experience in working with and re-developing policies, and procedures. Knowledge in OTIS and Seibel data bases. Adaptable Administrative Specialist committed to facilitating efficient office operations by streamlining administrative systems and procedures. Superb schedule coordination and project planning abilities. Personable and productive with 60 wpm type speed and proficiency in Word and Excel. Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Adaptable Administrative Specialist committed to facilitating efficient office operations by streamlining administrative systems and procedures. Superb schedule coordination and project planning abilities. Personable and productive with [Number] wpm type speed and proficiency in [Software] and [Software].
Overview
20
20
years of professional experience
7
7
Certificates
Work History
Statewide Administrative Specialist II, Administrative Assistant
Cox Communications
Chantilly, VA
06.2008 - Current
- 40+ Hours/Week $63,000/Year
- 14 years’ experience as an, Maintain office supplies, including ordering and restocking of items
- Worked with Task Management tool to complete projects efficiently by organizing and prioritizing related tasks
- Book flights, hotels, and process T&E vouchers for leadership
- Create internal help desk tickets and/or vendor support tickets as needed
- Arrange meetings and coordinate availability of all required document forms for said meetings
- Ability to type over 50 words per minute
- Streamlined processes to make them more efficient
- Interact with various clients for requirements of said meeting
- Aid with scheduling meetings, update their calendars, travel meetings and clerical support for Cox Field Operations Director, Managers and Supervisors statewide
- All administrative matters are coordinated thoroughly
- Work with other admins and other clerical personal across the state as necessary
- Regularly provides various budget reports, daily, weekly, and semiannually to all required directorates
- Provide employees and supervisors various job-related career development and training as it pertains to individual employee
- Update Technicians Staffing Sheet and provide to departments daily
Cox Communications
Springfield, VA
10.2002 - 06.2008
- Dispatcher 40+ Hours/Week $45,000/Year
- Coordinates and monitors progress of scheduled video, telephone, and high-speed Internet installation and trouble service calls made by Cox and contractor field service representatives
- Works in a systems communication center and must attend to multiple sources of communication that may arrive almost simultaneously
- Provides FSRs with connection assistance, status on current install or new service requests, and may change their work schedules as needed
- Check customer order and existing service information and other remote troubleshooting to avoid unnecessary truck rolls
- Schedule’s installations and trouble calls with the customer.
Customer Care Representative
Cox Communications
Herndon, VA
12.2002 - 09.2003
- 40+ Hours/Week $33,000/Year
- Strong interpersonal techniques, customer service focus, excellent troubleshooting, and communication skills
- Knowledge of installing software, modem issues, network cards, TCP/IP settings, browsers, use of e-mail and miscellaneous member services as necessary
Education
Certificates in A+ P.C Service and Support, Microsoft NT 4.0, Networking Essentials, Administering NT and Core Technologies -
Pinnacle Training Corporation
Quincy, MACertificate - Microsoft Office
Northern Virginia Community College
Skills
Spreadsheet management
Travel coordination
Office administration
Videoconference preparation
Meeting planning
Package routing
Document management
Program files maintenance
Proficient in Microsoft Office, SharePoint, Outlook, Word, Excel, Teams, Power Point, Skype, Whiteboard,
Document conversion
Scheduling
Paperwork drafting
School records monitoring
AP/AR proficiency
Purchase orders organization
Filing and data archiving
Internal communications
Account Reconciliation
Travel administration
Staff Management
Invoice Processing
Policy and procedure modification
Recordkeeping
Documentation and control
Database Management
Employee training and development
Presentation design
Records management
Workflow planning
Records destruction
Multi-line Telephone Systems
Project planning
Statistical data gathering
Letter preparation
Bookkeeping
Relationship building
Time management
Sorting and labeling
Business correspondence
Database administration
Report analysis
Multi-line phone proficiency
Executive presentations
Mail distribution
Writing reports
Contract negotiations
Documentation and reporting
Technical Support
Administrative support
Conference planning
Meeting arrangements
Payroll and budgeting
Office management
Team Bonding
Mail handling
Travel planning
Customer and client relations
Credit and collections
Expense reporting
Business administration
60 WPM typing speed
Certification
Microsoft Word 2010-Intermediate
Timeline
Microsoft Office 2010 Certificate Program
09-2014
Microsoft Word 2010-Intermediate
07-2014
Microsoft Excel-Intermediate
07-2014
Microsoft PowerPoint 2010 Intermediate
07-2014
Microsoft Word 2010 -Introduction
06-2014
Microsoft Excel-Pivot Tables
05-2014
Microsoft Excel 2010 Introduction
02-2014
Statewide Administrative Specialist II, Administrative Assistant
Cox Communications
06.2008 - Current
Customer Care Representative
Cox Communications
12.2002 - 09.2003
Cox Communications
10.2002 - 06.2008
Certificates in A+ P.C Service and Support, Microsoft NT 4.0, Networking Essentials, Administering NT and Core Technologies -
Pinnacle Training Corporation
Certificate - Microsoft Office
Northern Virginia Community College