Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Guadalupe Favela

Las Vegas,NV

Summary

Adept at enhancing security and customer service at Broadacres Marketplace & Event Center, I leveraged surveillance techniques and assertiveness to ensure a safe environment. Skilled in patrolling and verbal communication, I successfully managed conflict resolution and fostered a welcoming atmosphere, significantly contributing to a secure and positive guest experience.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Security Guard Officer

Broadacres Marketplace & Event Center
12.2020 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screen patrons bag searching,hand wander metal detector.
  • Permitted entry with escort for approved persons into secure locations.
  • Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Make sure no alcohol enter in or leave out the building.

Cashier

Rainbow Market
03.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Front Desk Receptionist

Vagabond Inn
02.2001 - 01.2004
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screen patrons bag searching,hand wander metal detector.
  • Permitted entry with escort for approved persons into secure locations.
  • Addressed conflicts between parties on-site professionally and diplomatically, promoting a conflict-free environment.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Make sure no alcohol enter in or leave out the building.

Cashier/Supervisor

Arco Am/Pm
02.2004 - 09.2020
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Closing End of day reports
  • Pos Microsoft
  • Customer complaint,

Education

N/A - N/A

Valley High School
Las Vegas, NV

Skills

  • Surveillance techniques
  • Assertiveness
  • Perimeter security
  • Vehicle inspections
  • Patrol operations
  • Self-defense techniques
  • Radio communication
  • Verbal and written communication
  • Patrolling
  • Event security
  • Visitor screening
  • Multitasking
  • Crowd Control
  • Entrance monitoring
  • Patrol buildings
  • Write reports
  • Evidence collection

Certification

Guard card

Tan card

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier

Rainbow Market
03.2021 - 05.2022

Security Guard Officer

Broadacres Marketplace & Event Center
12.2020 - Current

Cashier/Supervisor

Arco Am/Pm
02.2004 - 09.2020

Front Desk Receptionist

Vagabond Inn
02.2001 - 01.2004

N/A - N/A

Valley High School

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Guadalupe Favela