Brandon Richard
Garland,TX
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Possesses knowledge of standard operating systems and networking protocols. Positively impacts all customer interactions and engineering efforts for supported products. A personable and dedicated representative with experience across various dispatch and logistical roles.
Motivated to maintain customer satisfaction and contribute to company success by providing quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Specialist
Capital One
01.2023 - Current
- Performed account-level research, managing inbound and outbound collection calls
- Develop familiarity with and follow company guidelines and procedures.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Contributed to positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Researched accounts and completed due diligence to resolve collection problems.
Social Media Analyst
Genpact
01.2022 - 11.2022
- Managed social media accounts according to company policy
- Conducted daily updates to social media platforms to boost an acceptable online presence.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Assisted with crisis management efforts on social media platforms during critical incidents
- Monitored and moderated consumer conversations during high-volume periods
- Met multiple deadlines using strong task prioritization skills.
Auto Claims Adjuster
State Farm Mutual Automobile Insurance
01.2020 - 07.2020
- fairly and reasonably negotiated, and settled insurance claims; authorized payments
- Determined whether the insurance policy covered the loss claimed.
- Assessed complex claims and accurately determined the value of damages.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Evaluated and investigated over 30 auto claims and decided whether insurer should pay the claim.
Delivery Driver
Amazon Deliveries
09.2018 - 12.2019
- Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination, and daily logs outlining field activities
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Completed daily pre-trip inspection checklist before first delivery with a 98% accuracy rate
- Went 60 days operating motor vehicles without incident
- Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and loyalty
- Documented mileage, deliveries, pickups, customer issues and damages.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Temporary & Contract Staff Member
Express Staffing
02.2016 - Current
- Completed various dispatch and logistical assignments
- Maintained accurate stock records and schedules.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Managed financial transactions with accuracy, ensuring proper tracking of expenses and timely payment processing.
- Assisted in the development of company-wide goals, aligning employee efforts towards achieving success as a united team.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Medical Lab Dispatcher
MobilexUSA
11.2016 - 08.2018
- Monitored accounts for all incoming lab cases that needed to be handled through daily dispatch procedures.
- Supported continuous improvement efforts by participating in training sessions and staying current on industry best practices.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Participated actively in staff meetings, sharing ideas that contributed positively to the ongoing growth of the business.
- Developed strong relationships with drivers, fostering a positive work environment and improved coordination.
- Managed high-pressure situations calmly during peak hours, maintaining efficient operations despite increased call volume.
Education
CompTIA ITF Certified -
NPower Technical Fundamentals
Dallas, TX12.2023
Associate of Applied Science - Cyber Security A.A.S.
Dallas County Community Dallas District
Dallas, TX06.2025
Skills
- Account Investigation
- Database Maintenance
- Analytical and Critical Thinking
- Service Quality Standards
- Proficiency in Microsoft Office Applications
- Organizational Skills
- Account Monitoring
- Problem Identification
- Correspondence Writing
- Attention to Detail
- Decision-Making Competence
- System Maintenance
Certification
- CompTIA ITF, 12/2023
- Google IT Support Management, 12/2023
- I am currently working towards achieving the CompTIA A+ certification: The expected date of completion is 7/2024
Timeline
Collections Specialist
Capital One
01.2023 - Current
Social Media Analyst
Genpact
01.2022 - 11.2022
Auto Claims Adjuster
State Farm Mutual Automobile Insurance
01.2020 - 07.2020
Delivery Driver
Amazon Deliveries
09.2018 - 12.2019
Medical Lab Dispatcher
MobilexUSA
11.2016 - 08.2018
Temporary & Contract Staff Member
Express Staffing
02.2016 - Current
CompTIA ITF Certified -
NPower Technical Fundamentals
Associate of Applied Science - Cyber Security A.A.S.
Dallas County Community Dallas District
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