Breanne Stout
North Richland Hills,TX
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Business Manager-Visual/Revive
Living Spaces
01.2023 - 08.2023
- Manage and support visual supervisor in execution of company style guides and assortments are to standard
- Review style choices of visual team and provide feedback to maximize visual appeal to store guests to increase store sales
- Execute style map changes and lead projects to complete sales floor merchandise changes within deadline
- Oversee incoming product transfers and plan placement with visual supervisor and logistics team
- Partnered with buyer and allocations on needed product to maintain inventory accuracy and assortments
- Create sales targets for Revive(mattress) sales team, provide coaching and product knowledge to hit proficiency goals, resulting in 2% increase in sales penetration
- Trained and developed two newly hired supervisors in the visual and mattress departments
- Lead weekly meetings with Logistics team for cross-functional support to plan and execute projects needed to update and maintain brand standards
- Consistently store top performer in SFL(sales floor leader)shifts contributing to monthly bonuses earned for store, for 3 months in a row
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Business Manager- Operations/Logistics
Living Spaces
01.2022 - 01.2023
- Support Logistics team in managing product flow both inbound/outbound accurately according to status, validate transfers and product shortages and overages to maintain accurate inventory
- Assist supervisor in management and execution of product flow, shipping and receiving, CPU product flow, and product flow from prep to showroom floor
- Manage inventory accuracy according to company asset protection standard
- Conducted annual inventory and reconciled counts, to minimize product loss
- Support Operations Team in managing cash and Vault Management procedures
- Purchase and manage supply inventory for business operations within allocated monthly budget
- Completed monthly audits for operational and safety compliance, resulting in consistent passing scores of 80%-90%
- Trained and mentored three team members to gain promotions to supervisors and continued to develop their skills sets
- Partnered with the General Manager to maintain the P&L and stay within store budget
- Responsible for monitoring all costs and productivity of the business through reporting, such as discounts, inventory costs, pending paid orders, scheduling, payroll and sales KPIs
- Drive results by developing focus around SOP’s, retail processes and procedures
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Sales Supervisor
Living Spaces
09.2020 - 12.2021
- Performed stretch assignment as acting Business Manager for 4 months
- Coach team member on sales performance daily in order to ensure they hit and maintain their sales goals
- Achieved month over month increase in SPV (sales per visitor) contribution for the reclining department
- Help to address escalated guest situations and resolution
- Responsible for creating department schedules based on business needs
- Oversee training of new hires and follow up on development of tenured team member
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Store Manager
Pier 1 Imports
09.2017 - 09.2020
- Responsible for creating schedules based on business needs and ensuring effective team members are in the right role at the right time to maximize efficiency to meet goals
- Manages store spending, discounting and inventory to reduce store operating cost to achieve overall store profitability and contribution
- In charge of leading a team of 10-20 people; responsible for coaching and developing associates through product education, sales training role plays and motivation
- Create and communicate sales and safety goals to team members; holding team and self-accountable to achieve goals in a timely manner
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensure the team processes freight shipments within safety guidelines and time standards
- Interview and hire new associates and managers based on business needs; creates training plans to ensure team members are effective in their role
- Help create and implement training plans for several team members to get new positions
- Achieved sales goal for team for seven months in a row; contributing to bottom line sales
- Handle any customer service issues with a satisfactory outcome for customers and company
Assistant Manager
Pier 1 Imports
09.2014 - 09.2017
- Responsible for relaying sales goals to the team as set forth by the company and store manager
- Consistently worked to accomplish goals and sales targets on a monthly and quarterly basis
- Awarded as the districts Assistant Manager of the Quarter twice
- Create floor plans and visual merchandising moves within timeline established by the store manager in accordance with company brand standards
- Assist Store Manager with hiring needs such as interviewing, onboarding and training of new associates
- Manage freight processes and operational objectives in a timely manner
- Deliver great customer experiences daily and during customer mystery shops, resulting in high mystery shop scores
- Hosted several customer loyalty events and demonstrated products during styling workshops, resulting in increased sales
Co-Manager
LOFT
07.2013 - 09.2014
- Direct merchandise presentation, restocking and recovery to maximize productivity
- Develop team to accomplish store’s business objectives through attraction, selection, coaching, investment, retention and motivation
- Forecast and analyze business trends, manage payroll in order to maximize store profitability
- Provide exceptional customer service and builds personal relationships with clients to increase brand loyalty and return business
- Train and coach staff on how to open credit and educate associates on store and company goals
- Understand the brands culture and ensure compliance with the company’s values and behaviors, as well as store operational standards
Store-Manager
Wet Seal
01.2013 - 07.2013
- Set and evaluated weekly, monthly and seasonal goals for staff
- Assess store morale, monitor and praise positive associate performance, address performance issues promptly, and document as necessary
- Follow company criteria for properly hiring, reviewing, coaching and promoting sales associates and assistant managers
- Create an outstanding sales and customer service environment
Co-Manager
Wet Seal
08.2010 - 01.2013
- Perform duties of Store Manager while undergoing management transitions
- Contribute to lowering shrink, from 6.75% to 2.02 %
- Responsible for maintaining store standards and operations
- Trained 4 new managers, as well as 15-20 associates
- Manage floors sets, creating visual displays to merchandise more effectively
- Continuously received passing quarterly Loss Prevention audit scores, with 80% or better
Assistant Manager
Wet Seal
11.2006 - 08.2010
- Supervised, trained, and hired 4-6 new employees every 2-4 months
- Create visuals displays using new merchandise
- Encourage staff to achieve sales goals, resulting in monthly bonuses
- Assist customers with concerns about merchandise as well as service
- Responsible for store cleanliness as well as calculating payroll and bank deposits
Education
Bachelor of Science - Merchandising
University of North Texas
Denton, TX05.2013
Skills
- Cross-Functional Collaboration
- Staff Coaching and Training
- Operational Management
- Verbal and Written Communication
- MS Office Proficiency
- Merchandising
- Team Leadership
- Strategize Business Plans
Timeline
Business Manager-Visual/Revive
Living Spaces
01.2023 - 08.2023
Business Manager- Operations/Logistics
Living Spaces
01.2022 - 01.2023
Sales Supervisor
Living Spaces
09.2020 - 12.2021
Store Manager
Pier 1 Imports
09.2017 - 09.2020
Assistant Manager
Pier 1 Imports
09.2014 - 09.2017
Co-Manager
LOFT
07.2013 - 09.2014
Store-Manager
Wet Seal
01.2013 - 07.2013
Co-Manager
Wet Seal
08.2010 - 01.2013
Assistant Manager
Wet Seal
11.2006 - 08.2010
Bachelor of Science - Merchandising
University of North Texas
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