Summary
Overview
Work History
Education
Skills
Certification
Certifications
Personal Information
Timeline
Generic

Scott Henderson

Greensboro,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Commercial Route Manger

Orkin Commercial Services
10.2024 - Current
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.

Exterminator/Sales Associate

Arrow Exterminators, Inc
08.2022 - 06.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Inspected commercial buildings and structures for pest issues.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Used integrated pest management (IPM) treatments to eliminate pests commercial properties.
  • Negotiated prices, terms of sales and service agreements.


Pest Control Specialist

Omnis Pest Control
12.2020 - 07.2022
    • Inspected residential homes and structures for pest issues.
    • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
    • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
    • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
    • Adhered to most stringent safety procedures when applying chemicals.
    • Performed general pest control solutions such as bed bug and termite inspections and treatments.
    • Fostered excellent service leading to positive online reviews.
    • Responded to customer inquiries and complaints regarding pest control services and solutions.
    • Performed routine maintenance on pest control equipment to manage wear and tear.

Estimator /Assistant Project Manager

Skylight Specialist
02.2019 - 08.2020
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Prepare estimates for clients from $150,000 to 1.2 million dollars.
  • Prepared more then 5-7 bids and proposals weekly to submit to clients and secure new business.
  • Developed and implemented project plans for Cheyenne Zoo and North Carolina Zoo and budgets to ensure successful execution.
  • Partnered with project team members to identify and quickly address problems.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Identified and resolved risks to minimize project disruption.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed and calculated field measurements, read blue prints to create proposals and process work orders
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Used Excell to calculate projects cost and vendor cost.

Construction Inspector

Mehta Engineering
11.2016 - 12.2018
  • Noted violations and issued documentation such as stop work orders to contractors or owners.
  • Interviewed persons involved in equal opportunity complaints to verify case information.
  • Completed inspections of current construction, refurbishment and repair projects.
  • Passionate about learning and committed to continual improvement.
  • Site permits and licenses of operating contractors.
  • Determined work met applicable city, state and federal guidelines and discipline-specific codes for the D.O.T.
  • Reviewed drawings and assessed construction against plans.
  • Kept up-to-date on inspection regulations, codes, ordinances and techniques.
  • Organized and detail-oriented with strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Graphic Design

Pensacola State College
Pensacola, FL

High School Diploma -

Pascagoula High School
Pascagoula, MS

Skills

  • Customer consultation
  • Route coordination
  • Schedule management
  • Logistics management
  • Strategy development
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Certification

  • Storm Water Management Inspection Certificate-Lifetime Certificate

  • ICA Home Inspection Certificate-Lifetime

  • ICA Commercial Inspection Certificate-Lifetime

  • Temporary Traffic Control Intermediate -April 2022

  • Nuclear Safety Gauge & D.O.T. Hazmat-July- 2019

  • MOT Certificate-Sep 2021

  • Asphalt Paving Technician-March 2022

  • Earthwork Construction Inspection- Feb 2022

Certifications

2017-02,2017-03,2017-09,20162,2017-04,2021-07,2021-07,2017-02

Personal Information

Title:

Timeline

Commercial Route Manger

Orkin Commercial Services
10.2024 - Current

Exterminator/Sales Associate

Arrow Exterminators, Inc
08.2022 - 06.2024

Pest Control Specialist

Omnis Pest Control
12.2020 - 07.2022

Estimator /Assistant Project Manager

Skylight Specialist
02.2019 - 08.2020

Construction Inspector

Mehta Engineering
11.2016 - 12.2018

High School Diploma -

Pascagoula High School

Graphic Design

Pensacola State College

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